Hi Simon,
You're right, I don't think I do get it.
On Jan 5th 3.36pm we emailed Paul asking him to contact you and request permission for us to use your testimonial.
On Jan 7th 10.52am Paul emailed you asking if it was ok for his "promoter" (that's us) to use your testimonial.
On Jan 10th 5.10pm you replied that you had no objection to your testimonial being used.
On Jan 11th 10.06am Paul forwarded your email to us to confirm we had permission to use your testimonial.
I think this reflects quite well on us as it shows we take getting permission to use testimonials seriously, that via Paul we had contacted you to request permission and that we believed this permission had been given.
On July 27th 9.11pm I received an email that you had posted a comment on the tradersbulletin site saying we did not have permission to use your testimonials and telling us to remove them.
The 1st post from any new user has to be approved, otherwise the site would be plagued with spam. Reading your comment I thought it was better if i contacted you directly as we did believe we had permission, below is the email I sent you;
-----Original Message-----
From: Mark Rose at Thames Publishing [mailto:
[email protected]]
Sent: 27 July 2015 23:28
To: 'xxxxx
Subject: RE: [Traders Bulletin | Free Trading Systems] Please moderate: "PIE Trading Strategy Review"
Hi Simon,
Sorry if we have caused offence.
We did and do ask Paul and Glynn for permission to use the testimonials on their site and they are regularly sending us new ones across for us to use.
If you want us to remove yours then we will of course do so.
The only time I have had to hedge my PIE trades was last October. This was a straight forward enough process at the time though, so it's interesting to hear you know of people who suffered significant losses.
I see you had some pretty good results over this period too, do you know what the PIE members you refer to were doing differently to yourself?
Biggest risk I've encountered was the increased margins and spreads that IG implemented over some of the recent weekends. If I had been challenged whilst these were in place, it would have made rolling the positions difficult.
Kind regards,
Mark Rose
Again, I think this reflect quite well as I responded to you in a little over 2 hours of receiving your comment and after 11pm in the evening. I was then awaiting a response from you as how you wished us to proceed.
On July 30th 8.12pm I had another email that you had posted a comment saying you were still waiting for a response.
On July 31st 8.43am I made another attempt to contact you and sent you the email below including my telephone number if you wanted to speak to me.
-----Original Message-----
From: Mark Rose at Thames Publishing [mailto:
[email protected]]
Sent: 31 July 2015 08:43
To: xxxxxx
Subject: "PIE Trading Strategy Review"
Hi Simon,
I think we must be having a communication problem, below is the email I sent to you on the 27th.
If you would rather speak to me my telephone number is xxxxxxxxxx
Regards,
Mark Rose
On July 31st at 8.59am I also sent you the email below;
-----Original Message-----
From: Mark Rose at Thames Publishing [mailto:
[email protected]]
Sent: 31 July 2015 08:59
To: 'xxxxxxxxx
Subject: RE: [Traders Bulletin | Free Trading Systems] Please moderate: "PIE Trading Strategy Review"
Hi Simon,
I've resent you the reply I sent you on the 27th, I didn't receive a bounce back email so assumed this had been received.
As I said then, we asked permission from Paul to use the testimonials on his site and in particular wanted to use yours as they are by far the most comprehensive, but if using yours has caused offence we will of course remove them.
I'm afraid I can't recall where the comment about human error has come from, I have looked back through my emails to see if I could find it, but to no avail. If this is incorrect then I will remove it.
Kind regards,
Mark Rose
I also forwarded the emails I had sent you to a colleague and asked her to try emailing you as it was apparent my emails weren't being received.
On July 31st 11.23am my colleague emailed Paul and cc'd you asking him to forward my email trail, showing I had been trying to contact you since July 27th.
On July 31st 1.04pm after my colleague had been in email contact with you, you confirmed you still wished us to remove all your comments from our website, this was done by 2pm.
On Aug 3rd 4.04pm after posting on this site and in another attempt to try and convince you I had replied to your earlier comments, I sent you a screenshot of my sent items box that shows the emails as sent, unfortunately this was still not enough evidence for you to be able to accept that this was indeed the case and that i have acted in good faith. I also sent you the email trial showing that via Paul we had requested permission to use your testimonials and that to both Paul and my understanding, this permission had been granted.
It was never our intention to cause you offence and I understood your cynicism when you had not received the emails I had sent you, I had hoped that by sending you all the information listed above, including a screenshot of my sent items box, you might be able to accept we had and continue to act in good faith.
Kind regards,
Mark