Been a bit quiet on this thread of late so let's rev up the grumpy gits.
Just been doing a bit of online banking account changes – miraculously the IT all worked like a dream! But, when I printed out my hardcopy of their emailed "new rules" I couldn't read it even though it was fine on screen. Further investigation showed that the meat of it was in Arial 6.5 font (no problem of course with the advertising crap which was in a perfectly normal size) which my printer faithfully reproduced albeit in an unreadable size. I was relieved however to find that I don't need a new pair of £400 spectacles.
So, onto the bank's helpline: first person couldn't see the problem – all you've got to do is cut and paste and change the font size blah blah blah. Couldn't even see my point that many non computer-literate or busy people don't wish to waste time correcting the bank's incompetence. Finally, spoke to a nice guy in IT who understood the problem and would take appropriate action.
Phew! - all that stuff about "your call is important to us" LOL