In my experience the zero spread works fine, for most of the time.......BUT if you are trying to trade in a fast moving market things get difficult.
When the market makes a move you get cancelled (rejected) trades (because the market has moved they say) and the system generally goes slow. Very frustraing if you ar in a looser and its getting worse.
I spoke to them about it and they said that they have to match up our trades with the market and if the price isnt there then they reject the trade. Problem is it takes a few seconds to resubmit the order and if you then get another rejection it is very frustrating. The same goes from trying to exit a winner when the market is moving fast, this can of course work to your advantage if the market keeps going.
Best option is to set stop losses and limit orders - but that is not ideal.
I do not understand why they cannot come back with a requote rather than a rejection so at least you can exit the trade.
If worldspereads could improve in this area then the system would be excellent, but it is a big concern
Interesting. My view is that the underlying market doesnt offer zero spreads, even on FTSE100, so Worldspreads are in some way having to cover it somewhere, maybe by not pricing to the market.
If you bet small or you lose, no issue. If you bet big or win, then it may cause a problem.
Having read some other posts it appears I'm not alone in having the problems I have had, even though they told me I was.
I didnt get any real assistance with why the problem was occuring. The suggestion was it might have been an IT issue, but their IT dept was not then involved in the matter.
I felt that their concern for my problem was skin deep and there didnt seem to be any sense of urgency or concern about resolving it.
I was betting relatively big and winning, so maybe that was their problem. I dont know.
What I do know, is having tried subsequently, I get referred to trader, like other postees, irrespective of size of trade.
In conclusion therefore, I am not a fan as on balance I dont feel they are as straightforward as they like to pretend. I'm not comfortable with the fact that I was winning and then had a problem, but didnt have a problem before my trades grew in size and success, and when the problems arose there was no attempt to resolve it.
Spread Betting companies need to make a profit on trades, irrespective of whether the customer wins or loses, so a margin is inevitable (unfortunately, because it does eat in to one's profit).
It's a question of finding a company with a small margin and decent platform in terms of speed and reliability.