spreadbetteur
a difficult question ... if you get nearly every trade does it matter how long you wait? ... I (and my staff) have various other SB company accounts and when we test out my dealers I find that our response time for a full confirm is as good as (and generally better than the competition) although I dont have a CMC account so cannot comment on them. I would generally say that longer than 25 secs is too long but under that is (just about) acceptable.
It is not actually the time it takes my dealers to confirm the deal. (they generally receive and confirm within a couple of seconds) it is the built in system delay on internet connectivity etc.. which slows up confirm.
Clients are very welcome to visit us (within reason) and watch how everything runs etc.. and that may be a good bit of PR for us, and lay to rest many of the SB myths, if an independent 'punter' from T2W came along for a look. Spreadbetteur you are very welcome to come along yourself.
Simon