cellar link
Hi wineghost,
Thanks a lot for the advise.
btw, cellar link sue some of us because we walked away from it as the wine is "apparently" overseas.
While in regard to the forwarded cellar link's email below,
1. I notified cellar link prior 24th December 2010 (and i have fully paid until end of 2010), that i want to walk away from it and told them not to charge my credit card. they still try to charge my credit card, and charge me dishonor fee (because i obviously cancelled the credit card).
2. As you can see at their email below:
- my account has been suspended (indeed i can't access my wines anymore)
- my wines no longer insured
- all wines shall be cleared at no reserve
i have no problem with number 2, as that's what i want (walk away from it). but now nearly 1 year latter, cellar link sue me and demand payment for:
- full fees including the insurance fee and portal subscription fees (i was already suspended from the portal, and they said the wine is no longer insured)
- dishonor fees (not only one, as they tried multiple times)
- interest
- filling fee
- service fee
- anything else i may missed out.
where is the justice here? Anyone has any inputs on this?
also, according to the cellar link's email, they're actually trying to sell the wines, but i've never ever received any money from cellar link.
Thank you very much.
---------------------------------------------------------------------------------------------
xxth January 2011
Dear xxx,
Cellar Link Account Name: xxx
Cellar Link Account ID: xxx
Amount Due: $xxx
We refer to our previous communication of 24th December 2010, where we informed you that we had issued the invoices below and the amount payable was due. We would like to inform you that we were unable to withdraw the amount due from your nominated credit card or bank account on the 4th January 2011 as the payment was dishonoured. Please note a $40 dishonour fee has also been applied to your account.
Invoices due:
Storage 2011, by Location (quarterly or annually as applicable to your module)
Brokerage listing fee (as applicable to your module)
Global Wine Management Portal (GWMP) subscription fee (as applicable to your module)
All of the above are available now on the Global Wine Management Portal. Once logged in, you can view the PDF invoice(s) by selecting 'my finances' and then 'statement of account'.
Please note if your account is overdue, your account is immediately suspended and therefore your wines will not be insured (Refer to clause 14.5 in Cellar Link’s Terms & Conditions) and we will not be able to process sales in your account.
Any account remaining unpaid, shall without further notice be subject to a lien on all its stock, whereby stock shall be cleared at no reserve. (Clause 12 in Cellar Link’s Terms & Conditions).
If you have paid your outstanding account before this email reaches you, please disregard this notice.
We would also like to remind you that:
Trade Sales Payments
Proceeds for sales that have occurred up until the 3lst December 2010 will be remitted commencing the 28th of January, 2011. As we remit quarterly, for sales that have occurred after the 3lst December 2010, the remittance will be received by clients in the next trade sale payout period on the 28th April 2011. At the same time that we remit the funds to our clients, an invoice will be uploaded on to your account which will detail the specifics of the sales that have been transacted on your behalf, such as the price the wine was sold for, any taxes etc.
In order that payments and debits are always made to you on time, please ensure we have up-to-date credit card and bank details on file for you.
If you have any further questions, please do not hesitate to contact our Customer Service Team on 1300 270 110 or +61 2 8622 5000 (if overseas) during office hours 9am-5pm AEST.
Yours sincerely,
Eamonn P. Egan Sig
Cellar Link Pty Ltd
Eamonn Egan
Managing Director
ABN: 45 132 635 842