This is my first post here, sorry that it has to be a moan!
I’ve been trading with WS for a few weeks now having opened and funded a “Zero Spread Account”. At first everything was fine. That all changed when I started making reasonable whack on a weekly basis. Without any consultation I have been moved to what WS term as “Dealer Referral”. I phoned and spoke to their dealing desk. They explained that there was a requirement on their part to double check prices. I was reassured that price movements which occurred after my market order was placed on their system was not deemed a reason for trade rejection. At first this did seem to be the case. This has clearly changed drastically over the last week. Put simply, dealing staff are now largely rejecting any trades which drift of the price in their favour. This is the case even if the drift is 1.0 pip. However, trades which go further in my favour are ALWAYS executed WITHOUT THE IMPROVED PRICE BEING PASSED ON. I’m recording all trade attempts. At present I’ve had over sixty re-quotes against me without there being a single one in my favour – the odds of that happening are extreme if correct protocol is being followed by this company. Over the last week or so I’ve actually been held in a trade and given a re-quote when the price has not even moved – the price presented on screen after the trade refusal is actually the same as the price which the attempt to trade was originally made on and the trade refusal is just an attempt by dealing staff to hold clients in a position.
Now, in a previous life, I worked within a compliance department for a derivatives provider. As a result I’d like to think that I’m pretty clued up on the correct procedures relating to the execution of client’s orders. WS’s approach to order execution appears to breach a number of clearly laid out protocols. Mainly that price movements which favour the client are not being passed on during the execution process. Even a company which derives its own prices and makes its own instruments has an obligation of “Best execution” with regard to the markets which it deals in. WS conveniently overlook this obligation because it is financially beneficial for them to do so. Oversight of this regulation effectively turns a client’s market order into a free options trade for the firm, options which the clients are never paid for.
Secondly, after a number of phone calls I have established that WS actually make two separate checks of price when a client submits a market order. The first check is carried out by their computer system in the second or so after the order is submitted. This check makes sure that the price has not moved in the time it takes for a clients order to travel between the client computer and WS own system. This also protects the Co against a client who may have a price feed which is very slightly quicker that the Co. This all seems fair enough. If you submit a trade and the price has moved the dealing platform tells you within a couple of seconds that this has occurred and you can quickly re-submit your order.
However... (And this is the killer for WS so far as I am concerned) They then pass certain clients orders for a second price check! Given that price is a single value how can WS justify this second price check? If the price is correct when it passes the first check then how can it be wrong at the second check? This second check is known as “Dealer Referral”. This Dealer Referral appears to introduce a considerable delay to execution times when compared to conventional execution made using WS non referred method. Under the FSA’s Conduct of Business (CoB) the company in question needs to be able to show that any delay in execution is to the clients benefit – clearly the opposite is true here and the company, having checked the price once automatically, introduce a second price check with the intention of slowing execution with the further intention of gaining an advantage over the clients. Without the second price check the firm could not use hindsight to determine which trades to accept and which trades to reject.
Thirdly, the company’s attitude towards certain clients appears to be a breach of MiFID. WS appear to openly admit that they refer certain client’s trades via a dealer referral process and as such the admission appears to be an acknowledgement that they treat certain clients markedly different to other clients who clearly benefit from having their trades executed in a more timely manner.
Conner, with all due respect, your company seems to be taking a bit of a battering on here at the moment, any chance that you could address these points for us?
Cheers,
Doc.