I will email them and I know that at least one other person has already. Will post the results on the board. You realise if they knock us both back it makes you look like a liar.
Ok, here is a copy of the email I just sent to BOM
I trade from Alerts subscribed from Prosperity Group International. This involves betting on the alert at 10 past the hour then on the hour after that, doubling up if the alert loses the 1st and 2nd hours. With BOM fees it needs to be a bit more than double.
On the 25Feb10 alerts were received for the German and French markets for the market to go up.I bet on both for 1310 to 1400 costing $276.69 and $276.54 then on losing placed the doubleup for 1400 to 1500 costing $685.63 and $685.42 respectively. total cost for the 4 bets being $1924.28.
When I tried to place the bet for 1500 to 1600 at 1448GMT I got the message that bets could not be made in the last 90 minutes of the trading day. I continued to try right up to the end of the hour (after the 5 minute cutoff tried for 1510 start) but kept getting the same message every time.
This has not happened previously for these markets and I had previously made bets at this time before. For the French the last time it had gone through that time I had placed a bet on 29Jan10 at 1454 for a 1500 to 1600. So I had no reason to believe it would not accept the bet. I was trying to place the bet to win 2750 for each of the alerts as the 3rd hour.
As this was something that obviously cost me considerably and it was something that BOM obviously stuffed up on I am requesting a refund for the bets placed. I have been told by another member that subscribes to PGI that they had recieved a refund for the same reason. I think since BOM has gained about $80000 of my money it can afford to refund me this since it was not a server timeout or anything but something BOM did on the day that prevented me making the follow up bet that wouldve won me more back than I am asking.
Thanks
Dave
Will see how it goes