OK here's a problem that I personally experienced. I had around 20 accounts with a UK spread betting company (the accounts where in the names of family and friends etc) The SB company was aware that I was trading these accounts (I'd discussed this at a face to face meeting with the firms managing director)
On bank holidays, it was common for this particular spread betting company to limit the position size of trades to $40 per pip. A number of the accounts where also placed on dealer execution.
You can probably guess what I'm going to say, on numerous occassions the winning trades with relatively large position sizes that where accepted (in some cases by phone) where later reversed on the basis of insufficient liquidity, whilst the larger sized losing trades always stood, and where not reversed.
On one occassion I actually had a conversation with the firms marketing director who claimed that no trades above $40 per pip had been executed on a particular bank holiday for ANY client, and that therefore all trades for that day above this level had been adjusted down to $40 per pip. The problem of course is that the dim witted fool was unaware that they'd happily accepted half a dozen losing trades from me in various other accounts for position sizes much greater than that amount. Was he incompetant ? or just a liar ? or is that what passes for acceptable marketing spin ?
I would argue that accepting large positions when they lose, and reducing winning positions is a clear case of fraud. They where dumb enough not to realise the accounts where linked, and they where caught out. Eventually they reduced the size of the losing trades, but not without a great deal of presure being applied.
In retrospect I should have taken them to the cleaners, but I learned a lesson, and if I ever decide to cross swords with them in the future (and I might), I'll be better prepared.
You could argue that I should have known better than to trade on a bank holiday, and you'd probably be right, but the fraud on their behalf still occurred, because it was a situation they could easily exploit.
I also have some interesting statistics on slippage too. I trade a random entry system, and most of the time I'm not really competing for liquidity with technical traders. It could be argued that over a sufficient sample size I'd get a normal distribution of positive and negative slippage (which is generally the case with my current broker), but you can probably guess that wasnt the case when trading with a bookie.
I think that the complaint was reasonable (and presumably the company did too or they would not have taken action). However, my analysis of the situatuon at the time is that antagonising a bucnh of crooks, and publicly exposing their marketing director as a liar on a forum probably wanst going to make dealing with the situation any easier. If I had of started a thread, Sharky would have deleted any complaints anyway
T2W does get its fair share of threads where complaints are misguided, but I'm sure there are equally legitimate complaints that never see the light of day. Im my case, the sums involved where relatively minor, but if the dispute runs into hundreds of thousands, or millions its unlikely anyone would want to jepordize their position by airing details in public. Its also likely that settlments are made on the basis of non disclosure, so the public never really gets to see the scale of the problem.
I acknowledge that SB's may be fine for smaller accounts that arnt worth stealing from, or larger accounts that they dont want to lose. But in my experience (which is limited, cos I didnt hang around to be ass raped again) you have to keep a watchfull eye on these rascals.