Hello
We are aware that some clients are experiencing fills from their EAs one minute later than expected, being at 0616 or 0631 BST.
We have looked into this at great length, and are still doing so. Meta Quotes have also helped us establish the fact, as we first thought, that this is nothing to do with us.
But that said, we are still trying to help find the solution. We have liaised with the writers of the EAs who have so far not been forthcoming.
I spoke with one client who had the same problem last week and today on an Alpari demo account, so there is something going on.
It is very easy for people to assume it must be our fault. MT4 servers can process hundreds of trades every second, so even if we were inundated then fills would be a second late, not a minute, and we can tell this is not the issue in any case.
The EAs are not triggering the orders until a minute late in some cases. Why this has suddenly started to happen is strange, but this is definitely the EAs. There may be some kind of conflict with the EA and the latest version (build 399) of MT4. We are trying to help our clients and find out.
But as I will always say, we are not responsible for third party software that you buy and run on your terminal. But that said we are trying to be as helpful as we can.
Regards
Paul
SLM
Thank you for coming on this forum Paul. At least it shows willingness.
However, your insistence that the problem is the FMT EA is wearing very thin. As you can see, we have had situations where some are now attempting manual trades but still having problems at 6.15am and 6.30am. It is not true to say that the EA is not triggering the orders. Here (and this is a typical log in the last week) is the log from my SLM platform experts folder this morning:
2011.05.11 06:30:00 MorningTrade_EA_1.0 GBPUSDSB,M15: 2011.05.11 07:30 Sending order, price: 1.63552000, SL: 1.63902000, PT: 1.63102000, Lots: 10.10000000, Magic: 12345, Comment: FMT
2011.05.11 06:30:10 stdlib GBPUSDSB,M15: loaded successfully
2011.05.11 06:30:10 MorningTrade_EA_1.0 GBPUSDSB,M15: 2011.05.11 07:30 Error opening order: 6 : no connection with trade server
2011.05.11 06:30:12 MorningTrade_EA_1.0 GBPUSDSB,M15: 2011.05.11 07:30 Opening trade, count: 2
2011.05.11 06:30:12 MorningTrade_EA_1.0 GBPUSDSB,M15: 2011.05.11 07:30 Trade allowed, opening
2011.05.11 06:30:12 MorningTrade_EA_1.0 GBPUSDSB,M15: 2011.05.11 07:30 Sending order, price: 1.63510000, SL: 1.63860000, PT: 1.63060000, Lots: 10.10000000, Magic: 12345, Comment: FMT
That “No connection with trade server” error has been happening every day since last Monday – 2nd May, previous to that (with the same EA) everything was fine. As you can see, that delay today cost me 4.2 pips on price at the first attempt.
What changed at SLM on the weekend prior to May 2nd 2011?
Clients using other brokers with the same EA are not having this problem and your persistence in the “not our fault” line just doesn’t hold water.
As you can see from comments on this forum, there are many of your clients who are now wishing to close their accounts with SLM. Not sure that causes you concern Paul, but it should.
Mike