capitalspreads said:wasp
mind you 'new orders' have their problems as well. Last week or so we had some big number out and (i think it was cable) sterling jumped 20 pips up triggering a load of new orders to the upside and then jumped back down about 50 pips triggering all the orders on the downside. Cue ...quite a few irate clients who could not believe it !!
I had quite a few conversations explaining what an 'OCO order' was and why they should use them rather than just 'new orders'.
cheers
simon
capitalspreads said:an oco order means one cancels other... clients use this for break outs etc....
an order to buy above the market and an order to sell below the market..(for instance)
whichever is filled first cancels the other.... quite useful on figure releases.
I do wish cooltrader would actually ring us to give us an indication of exactly what his problem is with the order function or any other function. As far as we are aware it works very well indeed. As has been mentioned several times on this thread. He never calls us to complain about anything (as far as I am aware). He just posts comments on here. If anyone feels they have been treated unfairly we are always willing to listen and if we feel that there is a case to be answered then we will act on it.
cheers
simon
capitalspreads said:CS has had 24hr trading on FX for over 3 months. Umm ...aside from volatile periods we seldom reject any trades. You may be reffering to times past when our FX feeds were not as robust as they are now,
bracke said:capitalspreads
You may have answered this question previously, if so , sorry for asking it again.
Why do you not offer the liffe ftse future in a spread bet wrapper as futuresbetting do?
Regards
bracke
martin brown said:because they would then have to change their whole buisness model from Bucketshop to offering Direct Market Access..
capitalspreads said:martin brown
brilliant piece of deduction.... how you manage to get that translation from my comments is a masterly piece of deliberate miscommunication. My statement was that, rather like the real FX market (where you can just as easily fail to get a price) sometimes your deal is rejected. The difference between a spread betting company and the real market is that with SB you get the deal 'rejected' whilst in the 'real' market your order just sits there on the bid or offer waiting to be filled. Whilst if the trade was the other way round you would be filled (as with the SB company) at the price you requested.
The only difference is that with us you cannot give a 'market order' to fill at any price except through the new order functionality. (as per my comments of a few days ago).
I try to be as informative as possible and keep a polite tone at all times. If all you want to do is be rude and insulting please find one of the other threads to do it. There are any number of SB slagging threads on T2W please can you comment on these.