jkLondon
I had a look at the IGIndex site and found what is on offer quite good for a SB company, however it would appear that for good service it comes at a cost. The spreads shown certainly for the main index are very wide, I realise the figures displayed today maybe out of hours spreads but nevertheless in the case of the FTSE 8 points is a long way from the 3 provided by D4F or CS.
When I first used SB I signed up with CityIndex, this was before they moved over to online trading so I was using the phone and have not experienced the online service. I mention this because they appear very similar to IGIndex. I cannot fault the service they provided, BUT they did have wide spreads.
D4F do produce fluctuating prices but the dealing process is good (below £25) the trading platform is designed for the active trader being able to reduce or display prices or order ticket over a chart page and moving from shared accounts from a drop down menu on the order ticket. I find the set-up better than IB (direct access broker) in this respect. However it does seem that to trade at a higher level with + or - 2/3 points per order D4F could be considered to widen the spread from the stated 3 points. This could put them on a par with the likes of CityIndex who do have a 5 or 6 point spread during UK market hours and also in line with IGIndex if they reduce to 6 points during the session.
Capitalspreads did suggest that there could be a move like this when making orders due to the process of getting a market price and then displaying the SB price before an order could be completed so it would seem that CS COULD produce similar fluctuations in price as experienced with D4F. It maybe that those SB companies that offer the narrower spread on the FTSE do produce more frequent price movements as a result while the wider spreads given by CityIndex and IGIndex have more room to secure a fixed price when ordering.
At least Capitalspreads has been fair and frank with the comments made and maybe could explain why the SB companies are unable to follow the service provided by basic execution only brokers when it comes to placing an order. As far as I am aware most if not all such online brokers will provide a market price on shares (maybe index with futures or CFD's but I have not traded these instruments with online brokers0, my only experience is with shares. When considering an order all that was required was to enter the size of deal and then select a buy or sell button. Immediately a quote would be provided and the client would then have 15 seconds to decide if they wanted to enter the market at this price. The price displayed would be honoured for the 15 second period unless the size of deal was above the Normal Market Size (NMS). Provided you confirmed the order before 15 seconds elapsed then your deal went through at the price, if you delayed then after 15 seconds you would need to apply for a new price and the process would begin again. I would be interested to hear why SB companies are unable to provide this sort of service where for a short period the market price stands still for the client, especially for deals that are well below NMS or contract size on an index such as the FTSE.
Only when SB companies offer this level of service will they start to regain some confidence away from the direct access broker IMHO.
Kevin