Animals in Translation: Using the Mysteries of Autism to Decode Animal Behavior
by Temple Grandin and Catherine Johnson
When highly verbal people get control of the audit process, they tend to make five critical mistakes:
* They write verbal auditing standards that are too subjective and vague, with requirements like "minimal use of electric prod" and "non-slip flooring." Individual inspectors have to figure out for themselves what "minimal use" means. A good audit checklist has objective standards that anyone can see have or have not been met.
* For some reason, highly verbal people have a tendency to measure inputs, such as maintenance schedules, employee training records, and equipment design problems, instead of outputs, which is how the animals are actually doing. A good animal welfare audit has to measure the animals, not the plant.
* Highly verbal people almost always want to make the audit way too complicated. A 100-item checklist doesn't work nearly as well as a 10-item checklist, and I can prove it.
* Verbal people drift into paper audits, in which they audit a plant's records instead of its animals. A good animal welfare audit has to audit the animals, not the paper and not the plant.
* Verbal people tend to lose sight of what's important and end up treating small problems the same way they treat big problems.
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Sounds like these same people also write trading systems.