Yes i once emailed their help desk asking why my orders were taking longer than normal to execute.
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Dear Sir,
Thank you for your email.
The orders that were placed on your account today were manually checked by the desk,
and as such there was a delay.
If you have any queries please do not hesitate to contact us.
Regards,
..
IGIndex
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Basically what is there to check?, not my order. What they check is their own price, and if they think its incorrect, mainly because i tried to hit it, then they will move the price.
I dont have any extra information compared to IG. Basically if like a price then i take it, and i try to get out if i am wrong. The prices that IG quote are very accurate, my edge is mostly getting out when im wrong, my edge is not exploiting a weakness in their pricing.