I have seen where the prices can be both a blessing and a curse from FXCM, sometimes traders gain a little sometimes they loose. Where I have a problem with FXCM is their support. case in point; my wife has a little micro account with them and one day a couple weeks ago (best i can recall) she clicked & placed a trade on the USD/JPY but the trade was placed on the EUR/USD. When she realized this she closed the trade for a minor loss.
She tried several more times and finally got the trade entered correctly. When she tried to place a counter trade (stop loss) the platform had returned to the previous state of not allowing an order on the USD/JPY. She tried multiple times, became frustrated and asked for my help. I tried the platform and observed that the USD/JPY cross was not one of the choices even though she was getting quotes, just as shown in the video.
We shut down the FXCM platform restarted it and after awhile the cross reappeared and the order was placed. She sent an email (as required) with all info and asked "How to overcome this obvious problem with the platform?" She never asked for a refund, she only wanted to know "how to fix the problem?"
Their reply was "You can't put stop loss orders in on this platform, you must transfer your account to the UK branch."
This reply was at best a waste of time, but more importantly was insulting to anyones intelligence as a stop loss can be placed it is simply a reversing order.
btw...she pulls maintenance on her computer daily for viruses, Trojans, greyware, malware, cleaning the registry, defraging the hard drive, etc; so we know the problem was not her computer and since mine is on the same network and had no difficulty during that time it was not the Internet connection