Re: SLM EA Execution Delay
I have been in touch with SLM 8 times now and have really got nowhere!
Hi fellow SLMers
Apologies for the length but here is my correspondence with SLM today:
Could there possibly be something in the MT4 issue? Might they be saying reinstall from the link below…?
RobM
Sirs
I trade from a powerful VPS, located very close to yourselves and use an EA to execute trades, as per the facility you offer.
Recently, I have noticed that my SLM trades are not executed on time. I trade at 0615 BST.
Today, as is becoming typical, my largest SLM account, which is still small in value but trading at high risk and 3.4 ‘lots’ was over a minute late, entering at 0616, with a 4 pip disadvantage.
I bring this to your attention as the reason for this was 0616:01 ‘no connection’, ‘connect failed’. The MT4 platform says ‘Error 128, trade timeout’. It appears at 0332:17 the same’ no connection’ error occurred.
I am trading with 9 accounts, five of which are SLM. The other four SLM accounts are fine, as are the Aplari UK accounts.
Can you enlighten me as to why this might be? The VPS is obviously working and connected as it has opened and maintained four other connections to you and four connections to another party, without incident. Commercial Network Services confirm that the service was not interrupted.
SLM
Hello
We are doing our best to attempt to help your query.
As we have stated many times, EAs, written by 3rd parties are nothing to do with us and not our responsibility.
However, we are here to help, and obviously want our clients to be content, so we are trying to find out what is going on, over and above making sure everything is fine our end.
We have had a handful of clients with the same issue as you since Monday.
The vast majority have had no issues what so ever.
We have spoken with Metaquotes in Russia and they assure us that this is a client problem, to do with their connection.
We are also speaking to the manufacturers of one of the EAs in an attempt to find out if there could be something within the EA conflicting with the way it works.
There was a recent update of the MT4 platform to build 399, and I am not necessarily convinced that is not to blame.
We do have one idea in the meantime, for those of you that may like to give it a try.
That is to uninstall MT4 from your PC or VPS and then re-install it again.
Here is the link:
http://www.metaquotes.net/files/smartlive/slsb4setup.exe
Regards
SLM
RobM
Sirs
Thank you for your reply.
I am very grateful for your offer to look into this, over and above your belief that this is an EA issue.
I’d like to assure you that, whilst this may constitute an effort on your part, it is extremely important for me and your other clients, using EAs, to be able to trade with confidence with SLM, whatever the cause of this problem may be.
That you offer your platform for use with EAs does imply a responsibility on your part to help resolve this issue with your customers and I am grateful and impressed that you have taken this responsibility on board.
For my part, I shall undertake to follow your advice and un/re-install the platform.
I imagine there are enormous numbers of traders currently assessing whether to migrate their trading accounts to your platform. Your market position is unique, presently and I am sure you would not want to let, what may be teething problems, spoil the mass-market potential of your product. I am not technically qualified, so please excuse my potential ignorance, but could it perhaps be a simple question of peak-time server capacity?
I await your further response, when you have more information and hope it may help you by re-stating the fact that I have FIVE SLM accounts on the same VPS, all trading at 0615 and only one was affected. The EA and its settings are identical on all accounts.
Once again, thank you for your attention to this important matter.