shoot2scoot
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SLM EA Execution Delay
I have been in touch with SLM 8 times now and have really got nowhere! here is the last message I got from them:
Hi Chris
As things stand as far as we are concerned it is your EA that is at fault.
We have looked at the journals on several accounts and some of the 7.30 (MT4 time) trades done by most people over the last few days are fine.
Some however, using the same EA have done trades at 7.29. I suppose this is our fault as well?
It is not.
It is their EA.
If and when it decides to trade it puts the trade on.... as your log file showed yesterday.
We have no way of knowing how you have set up your EA.
You may well have all the settings set to what you believe they should be, but your EA is not functioning properly then.
That is the only conclusion we can come to. We have spoken with Metaquotes several times and with a MT4 consultant and they have all said it is either a client connectivity problem or their EA is set up wrong or is not functioning correctly.
There is no issue what so ever with the number of simultaneous trades or anything else.
I am sorry but there is little else I can do or say.
You use EAs at your own risk.
Regards
Paul
Not very encouraging, especially as I have been in contact with my VPS provider (CNS)and they are sure the problem is beyond them! So I am parking this issue now but suggest that we all call SLM at 06.14 and ask them to hold until 06:15 in case we need to place a trade manually! With 16 of us I wonder how many would get through?
One last question? Is anyone out there using an EA with SLM and not having problems?
Thanks
Chris
I have been in touch with SLM 8 times now and have really got nowhere! here is the last message I got from them:
Hi Chris
As things stand as far as we are concerned it is your EA that is at fault.
We have looked at the journals on several accounts and some of the 7.30 (MT4 time) trades done by most people over the last few days are fine.
Some however, using the same EA have done trades at 7.29. I suppose this is our fault as well?
It is not.
It is their EA.
If and when it decides to trade it puts the trade on.... as your log file showed yesterday.
We have no way of knowing how you have set up your EA.
You may well have all the settings set to what you believe they should be, but your EA is not functioning properly then.
That is the only conclusion we can come to. We have spoken with Metaquotes several times and with a MT4 consultant and they have all said it is either a client connectivity problem or their EA is set up wrong or is not functioning correctly.
There is no issue what so ever with the number of simultaneous trades or anything else.
I am sorry but there is little else I can do or say.
You use EAs at your own risk.
Regards
Paul
Not very encouraging, especially as I have been in contact with my VPS provider (CNS)and they are sure the problem is beyond them! So I am parking this issue now but suggest that we all call SLM at 06.14 and ask them to hold until 06:15 in case we need to place a trade manually! With 16 of us I wonder how many would get through?
One last question? Is anyone out there using an EA with SLM and not having problems?
Thanks
Chris