I hope you find my email exchange with CMC at least amusing. May be not.
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Hi Steve,
You made me worried.
I haven't used the account for three years now and I wonder how I could have an open position. I don't event know how to access my account now. I think I only have about 50-60 quids in my CFD account. It looks like someone is trading on my behalft
🙁
Please let me know how to access the account. I only have marketmaker installed.
Thanks,
Hung
[email protected] wrote:
Dear Mr Nguyen,
I have processed your funds out of your Spreadbetting account for you. I could not however process your payment from your CFD account as you have an open position. If you still wish to withdraw funds from this account please could you close this position and re-request the payment out. Apologies for any inconvenience caused.
If you require any further assistance please do not hesitate to contact us again. If you reply by email, please attach your previous email to ensure a speedy and accurate response. Alternatively you can go to
http://www.cmcmarkets.com/help where answers to most of your questions can be found.
Help us keep our records up to date by letting us know of any changes to your personal details. Please fill out the Change of Contact Details form found at
www.cmcmarkets.co.uk/help.
Regards,
Steve *****
Helpdesk (London)
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