Hello Simon -
As a recent (but satisfied) CS client I would say you are doing a valiant and courteous job at defending CS.
I recently posted on another thread here that the spikes we all seem to see being manufactured to target our stops are just fantasy, and I pointed out that, as CS and another SB company use the same data feed, a spike that one manufactured for their own protection could be very damaging for the other, and, therefore, this was most unlikely to be a real occurrence.
However, within 24 hours, such a spike had occurred on the other platform, NOT replicated on the CS charts and quotes, which made me eat my words. The spike was pre 8:00am on the FTSE100 December, lasted no more than 1 minute, and had a range way beyond other 1-minute ranges at that time, shooting to 30 or 40 points above the prevailing quote. I think that after the 8:00am open, the index rose through the high of the spike.
The evidence of my own eyes tells me therefore that:
a) spikes can be manufactured
b) they can be manufactured by an individual SB company, as well as by the futures market.
Your reassurances on this thread have been very forthright, but what about the future?
Would you be prepared to respond here if users posted what they perceived as a spike, based on your charts and quotes (nobody should expect you to comment on another SB's business practices).
Most of us, myself included, are not anti-SB, have been using SB for some years, and wish to continue to do so. I do not wish to see a company with which I have a partnership unfairly criticised, but I would like to see that it listens and responds fairly to criticism.