how do I do a reload of the NT chart. I am not a computer guy so I have to learn these one thing at a time slowly. I have no idea how to reload a chart. or what you mean by it. is there something simple. does it automatically reload if I shut NT down and boot it back up. but that is very slow and painful to shut down and back up.
thanks for your help
Right click on the chart, and you'll see "Reload All Historical Data". That will update the chart and it will be correctly displayed.
Before doing that, take a screen-shoot of the tick chart (running for more than 30 min) and compare it with the reloaded one. Then you'll notice the issue I've been talking about. If you're using the latest release of NT, please post your finding and let us know whether the issue was solved on the last release as they had promised.