IG's compliance department will tell him. They have to tell him why they have failed him. The sales trader that is talking to Paul should have the common sense to try and help his client by being pro active and giving him the information he has asked for. Instead his work ethic leaves a lot to be desired and impacts on the reputation of his employer.
[email protected] is where you should send them an email to ask them why they couldn't open your account.
IG don't have to open an account for anyone, it's their firm and it's their prerogative whether they authorise you to do business with them or not. Clearly they make money by doing deals, not by not doing deals so they should try and get as many applications live as possible.
There's plenty more firms to choose from. Capital Spreads are ok, they've been around for a while, got a new owner, new funds and a renewed enthusiasm. They have employed a couple of good people that I know are experienced and fair. I wont recommend them because I wont recommend anyone but they're ok.
IG has had it all their own way for years, they do what they want but they provide an unbelievable product. you don't choose IG because they treat you well, you choose IG because they do what you need them to do and have a $4bn balance sheet which gives you a great sense of security with the funds you deposit with them.