This multi nick thing goes right over my head.
Ok- I am pleasantly surprised by T.F.
I logged on today to find my account had been wiped out, down to £14, not enough margin for another trade. I had thought I had no open positions on. I realised what had happened right away.
I usually trade the daily with IG, where everything happens at a snail pace and when you close a position for profit the stops are automatically cancelled. Being so use to IG, I forgot to cancel my stop, which of course opened a new order with no stop.
I was a bit fed up knowing I had to fund the account, just to complete the trades to receive the bonus money.
Completely accepting it was my fault I called T.F just to clarify that's what happened. A guy on the dealing desk looked at my account and said "No problem Sir, we will credit it back to your account and you will know to cancel your stops next time."
He added they will be adding an option for auto stop cancelation.
Anyway I was really pleased with their attitude and thought I would share it with you.
(So I am back in)