No marks for observation if they hadn't noticed themselves.
They were completely unaware :-0
No marks for observation if they hadn't noticed themselves.
Yeah well sorry
I tipped them off :-0 I called them.
I'm an honest guy, one good turn deserves another
Not sure if my post #1385 was deleted or I did not hit post button so here goes AGAIN
sorry jd, 'twas I being over-zealous (thought it was an ad since on SLM thread)
jon
Reply from SLM:
Hello JD
I wanted to take the opportunity to thank you for bringing to our attention that we started Sunday night with zero spreads. This was clearly an error on our part and the issue stemmed from an update to our pricing feed provided by a third party and was quickly resolved. I apologise for any inconvenience.
I understand from a colleague that you were unhappy that we were not appreciative about your assistance, and I can assure you this is not true. I must however apologise for not contacting you sooner as we were very busy yesterday trying to rectify the issue. We always appreciate it when clients assist us with any problems we have, particularly at times of low staffing levels such as the night shift where one dealer has to monitor a few hundred markets over multiple systems. We have now adjusted our procedures to ensure checks are undertaken to cover such issues.
We pride ourselves on being a customer orientated broker with excellent customer service levels, and feedback and information from clients provides us with the information to offer a better service. Again thank you for your assistance and please let our support team know if there is anything we can do to assist you with your trading.
Regards
James Parker
Managing Director
Well think I'll just scalp it out next time, as it seems one good turn does not deserve another
LOL
I take it you were expecting an account credit or something?
Not sure if my post #1385 was deleted or I did not hit post button so here goes AGAIN
Been compaing MT4 platforms and it came down to:
http://www.hotforex.com/
OR
http://www.smartlivemarkets.com
HotForex:
Pros: 500:1/300:1 leverage, STP
Cons: USD or Euro accounts no GBP. No iPhone App. Based in Mauritius. Scalping disadvantage
SLM:
Pros: Fantastic Customer Service, FSA regulated, iPhone App
Cons: MT4 Virtual Dealing Desk Active, 100:1 leverage
On running both platforms I had seen no disadvantge to SLM with HotForex being STP. I had seen no price manipulation by SLM over the STP price feed from HotForex. Both prices were VERY close.
The one concern is SLM having the MT4 Virtual Dealing Desk Active but unlike other SB firms I have tested I had not seen any spikes to Stop sweep. SLM seem to run a fair price and platform.
Therefore my search is over and in April I will be using SLM fully.
now hit Submit Reply
Nice rogue spike on SLM just earlier lol
GBPUSD; it spiked to 1.6250 around 1050 UK time.
No as I don't use their SB feed. Members from my trading room do though and all reported same thing.
I'm sure a UK user will be along sooner or later.
Hi JD.
Many thanks for sharing this information, it’s something I’m currently looking into myself and found SLM to be one of the best SB’s. However, why do say that scalping is a disadvantage for HotForex? I would have thought that the absence of a dealing desk is a must for scalping.
Regards DJ
Nice rogue spike on SLM just earlier lol