Yes it is the UK100SB (FTSE indices), very strange indeed as you report not having this problem.Hi
I cannot believe you still have a problem with this.
Can I just clarify, is the the UK100 (FTSE indices) or individual FTSE stocks ?
Thanks
SLM
Yes it is the UK100SB (FTSE indices), very strange indeed as you report not having this problem.Hi
I cannot believe you still have a problem with this.
Can I just clarify, is the the UK100 (FTSE indices) or individual FTSE stocks ?
Thanks
SLM
Hi
Well I have just cheked your account.
You certainly dealt at a good rate for you.
All I can say is that for a few minutes after those figures came out the markets were very volatile and some of the crosses (GBPJPY etc) were somewhat erratic.
It does seem we may have been a little high, (certainly not 40 pips though) which I will look into.
Regards
SLM
Hi
Well obviously that should not be happening. I can assure you we would never switch off or disable a market over figures, so I cannot for the life of me think why that happened. All I can say is that if you get a problem like that then please call up on the phone or Live Chat and let us know at the time. There is not a lot we can do after the event. I will of course let our IT dept know about this issue. Thanks. Regards SLM
Yes a severe loss of prices here too. No ftse 100 trading allowed from 15.00 for about 11 minutes. Loss of shares gradually occurred from 3pm. The ftse quote was around 10 points behind and greyed out so trading was unavailable.
This morning the FTSE 100 wasn't available to trade until 8.01 and 35 seconds with shares slow to show, ie BP quote only available from 8.03 and 35 seconds.
The server needs upgrading urgently?
Strange.
For what its worth, its happening again this very second on SPX and DOW. (ws30SB)
And again, news was out a few mins ago which resulted in a sharp drop.
I haven't phoned up because it doens't affect me this time as I dont wish to place any new trades as yet.
Heres a screenshot to show you what I mean.
You see that there is no 'trading' option above the 'expert advisors' option where there usually is. (and is now on most other instruments on my screen. GBPUSD is fine for example)
Cheers
A good thing, SLM has reduced the spread on the FTSE and DAX indices after hours trading (probably until the US market closes).
FTSE indices this morning was opened for trading exactly on time, very good.
Thanks a lot for the information. It is good thing that you confirm the price feed problem experienced by traders, this kind of communication will be appreciated by your clients. I am impressed that you act so quickly on your clients need. This is something new in the industry.Hello Everyone.
Thank you for all your comments as always.
Starting any new business you arways get gremlins, and yes we have had a few.
Firstly I am please to announce that we have reduced the margin requrement for Indices to 3% from 5%. I hope that helps people. I know this is not as low as some out there, but as I have explained before, it is better than the real world, and our other margins like EurUsd are very low.
We have also extend the time that we quote the Europen Indices on 1 pip to 9pm.
With regards to the pricing problem experienced on Tuesday 24th by people, I can confirm there was an issue. This occured at 15:00:03 and was caused by a massive surge of price updates from Reuters who feed us our stock prices. This inturn swamped MT4, which gets a bit flustered when that happens.
We have liased with Reuters and MetaQuotes and think we have come up with a solution. Why this happened on Tuesday in particular is strange, given the fact that other data has been out and moved the market with no effect. But hopefully this is fixed.
On a happier note I am please to announce that from September we are introducing our £250 Refer a Friend scheme. This is for Live account holders to reccommend friends to open a Live account. T&Cs apply and will be posted on our website next week.
Regards
SLM
<< On a happier note I am please to announce that from September we are introducing our £250 Refer a Friend scheme.>>
£250 credit, or £250 for your friend?
Hi
Details will follow on the website. You get up to £250 for each friend you recommend that opens an account and trades. The total of their opening bet stakes for a month, up to £250 in total, will be credited to your account. So if they do 10 bets of £5 per point, then that would £50 to you etc.
We think that this is different, and a lot better than most offers by other firms.
Considering that you are helping us get business without employing extra sales staff or advertising, then its a no brainer !
Regards
SLM
OK, thanks. That sounds good for the referrer, but not much of an incentive for those of us who want to try the platform without much risk. How about splitting it between the two?
Honestly, I don't like any of these fancy deals. It is best in the long run to give, excellent platform service, good execution and very competitive spreads. Somewhere you have take the money in order to pay for it, and I prefer not to pay for it in some other way.Hi
For the last 3 months we have been offering up to £300 cash back on losses, I thought that was quite fair, and gave people a nice cushion. That offer closes shortly.
If people want to spit the Refer a Friend then thats up to them.
Regards
SLM