Hi I am writing to present my case of an example of where I have been scammed by IG index. I have been asked to post on here by a series of other customers that have also been scammed. Basic story started like this - I deposited £35,000 in my account. I made a series of large trades in a very short period of time and by 04-oct-2012 I had made £67,000+ profit. Total account size was £102,000+...
My account was then immediately frozen as I got a message saying your account is not set up for dealing in financial markets. I rang them up and asked why that was and they said they needed my ID and statement proof of me depositing funds in the account. I duly sent all this information and requested a statement from my bank. After sending all this information over they deliberated two weeks and said their compliance department were looking at my case. Confused, I let them continue.
Two weeks ago to my horror I received an email stating that according to them i had breached two clauses section 19.1 and 19.4?!
19.1 states I presented inaccurate information on my application form but they have not even explained what this is despite me constantly asking them. 19.4 states I did not place the trades in principal. They have taken the liberty of cancelling my profits and have returned my original proceeds of £35,000 and now closed down my account!!
I'm still fuming but not too sure where I stand or how to go about getting my money back. They surely cannot keep the £70,000 odd profit I made?! I still do not know what I am supposed to have breached?! What does not dealing in principal actually mean? They think someone else processed the trades for me?! The process is still in the complaints stage, I have not heard from back from IG Index - it has been two weeks now.
Attached is evidence of the letter they sent me and also the transaction history. I have removed my details and deal references for obvious reasons. As you can see they stated they would return £30,000 to me, despite me depositing £35k! This just shows the complete lack of competence from their side. Had I not asked them where the other 5k went, I can bet they would have stolen that too!!
What can people advise? I will probably be getting legal advice but wanted a headsup first on anyone else that may have been in the same situation. Many thanks in advance. I know a lot of people will just want to comment for the banter but please try to restrict posts to helpful, constructive comments.
thanks