Well, I was gonna come on here and vent about the 4 pip slippage, but you have all beat me to it. IG are taking the **** now. Alex, can you let us know what they say?
Ah, good old Harry Hindsight... You wouldn't have said that if we'd got +50pips though... Lets see what tomorrow brings.
This is what IG said:
Thank you for your email.
After investigating your query on an order to open for Spot FX GBP/USD, we can confirm that the order has been filled correctly at 14723.
Please find attached a copy of our charts which shows that at 6.57am the market registered a 14 points gap from low to high levels.
Therefore we can confirm that the slippage of 4.2 points is fair and reasonable, given the volatility registered at the time as well as the high volume of orders which were triggered at the same time.
If you have any further queries please do not hesitate to contact us.
just have to take the losses and enjoy the +50 days when they come.
You may need to change the word "When" to "If" because (as is always stated) past performance is no indicator of likely future performance. Markets can and do catch out the most thoroughly of backtested systems and a remarkably high percentage of the time.
Paul
I am now awaiting my manual - I am guessing IG Index may not be the best company to go with given the various comments about their tendency towards slippage... They may see their actions as 'fair' - but the fact is we all have a choice and as far as I can see other companies do not appear to have the same frequency of issues as IG... A quick Google of IG + slippage brings up a plethora of negative comments from IG customers... I am quite tempted by ETX's opening offer to cover up to £250 loss in the first 10 days of trading as a safety net... Or good old Capital Spreads with their small 2 pip spread....
It could well be that they have a large quantity of orders being processed at the same time if there are loads of net trappers using IG (because Richard uses / recommends)... Slippage would generally occur for 1 of 2 reasons...
1) They are an unscrupulous broker creaming some of your profits or...
2) Their 'system' (software, hardware, business model) cannot cope with peaks in demand...
IG do have a reasonable reputation so we can probably rule out number 1... Which leaves number 2...
The answer is probably to seek out other honorable brokers with tight spreads... Obviously taking into account mobile support if this is necessary for your circumstances...
If IG do not see there is a problem then they will be in no hurry to 'fix it'....
or 3) there was a gap in the price.
prices do not go up and down in a straight line and you don't always get the price you want.
If you want to find out whether they are diddling us all (i had slippage this morning too, forgot to close the trade though and lost 30) then you need to check a proper price chart.
Someone on here can probably point you in the direction of some decent and accurate charts to use.
Personally, I know and understand this is going to happen with a SB company. SB companies, from what i've learnt (mainly on this site) only give you a representative price and in fact can do what they like with the price. If you don't like this then you should look at going to a proper broker. I like the tax-free benefits of using IG even though I know they're probably going to diddle me out of pips here and there.
Have a search around the site and you’ll find a lot of information on what some of these companies may or may not get upto!