All,
Thank you all for your comments so far, our responses are below.
Demo - we do not currently have a demo but are looking to introduce one, in the mean time are minimum trade sizes are very low (50p per point for most indices/currencies on the Discover account) hopefully that will not make it too prohibitive to test on a live account. We are also conscious that most other demos we see are nothing like the trading experience they receive once signed up for a 'real' account, and we would like to avoid making a similar mistake.
2pt Dow spreads - although we believe in offering tight spreads and subsequently good value for our clients, we don’t believe in offering headline catching offers to our clients that cant be supported by our service levels. I have been informed from many clients how they were drawn to tight spread offers from competitor firms, only to find, particularly in a fast moving market like the Dow, that paying 4 points and having your deal executed quickly and efficiently is preferable to waiting for your attempted deal, which may or may not be executed, then losing many times more than the additional spread when the deal is rejected and you have to attempt to trade at a less preferable rate.
Charting - We will shortly be improving our charting experience, please can I ask for your patience until this is tested and implemented. We will inform clients when this is available
Minimum distance levels - the minimum distance levels of guaranteed stops are there to protect us from those wishing to gain an unfair advantage from a situation that the type of client this product is aimed at benefits from enormously. All other companies that offer guaranteed stops do so by enforcing a minimum distance from the market. It should be remembered that these guaranteed stops are free, and on products with an already tight spread. We believe the minimum distance levels for our markets are currently set a fair level away from the market.
Logouts/Disconnections –The issue was more complicated than initial assessments determined, and we are happy to go into the detailed technicalities with those affected who call our helpdesk. We now believe we will resolve the issue, if not by tomorrow (Friday) then certainly by Monday. It is only being experienced by a small number of users in certain circumstances, which made it very difficult to discover both in testing and subsequently. I can only apologise to those that have been affected so far and hope that those few experiencing these difficulties bear with us until the issue is remedied.
James
ODL Markets