Peter said:...They say they cant give full trials due to changes and complaints from full member users..although as others have said they offer to give a demonstartation...
Well After doing significant research I have decided not to go ahead with the purchase of Star Trader from MCI Technologies. Here are my reasons.
Most of the boards and discussions you will find do not cover the product as such. There are very few posts from people who have bought Star Trader and used it as per the instructions. The question I continually asked was – does the software do what they say it does.
I arranged for a demo over the internet. This was a very quick demo of the guy (Mark Jones) showing me through a few of the screens. When I asked to go through how the programme works and how it can be customised he was rather un-knowledgeable. I was left with a feeling that I wanted to play with the tool some more to really see how it works. I also asked around what criteria it uses to select stocks i.e. does it only choose shares that are channelling? He said yes that it did. (It should be easy enough to write a programme to do this.)
I was passing their offices so I thought I would pop-in, however there was no answer to my door buzzing.
Mark left me a week until 20:00 on the night the deal ends (the deal being pay £3400 +VAT now and then a further £3400 +VAT in a year when you have made £30,000). He rang while I was out and proceeded to tray and do the deal. No real issue with this, however I asked a couple of questions and requested to see three things:
- A list of the trades it suggested in the past month
- A second demo where I could control the application (not him)
- An independent review of the product.
I also mentioned that there are a fair few forums that say negative points on them, however that most of the comments are from people that have not used the product.
Well at this stage he became rather rude and he said that I obviously did not believe him. I calmly stated that I would like to come in tomorrow for a demo. He then said that he does not want me as a client and hung up on me. I was now a little confused.
About 5min later he rang back to make some snide comment and hung upon me again. ( I used to be a sales manager and trainer teaching sales people the hard sell so know many of the techniques used and how some respond in the game. This guy obviously decided he had lost – although I was very interested in the product – and so thought he would feel better to insult me. He should be fired for his unprofessional behaviour).
The next day I had a call from his Manager (Nicholas Reyes) saying that he had heard the conversation and wanted to apologise and see if there was anything we could do – This is a typical sales technique (I used to teach this). I re-stated my three requirements as above. Nicholas then sent through the guarantee card and a promotional screenshot (not an actual one as it had some marketing blurb attached) of the trades for May 2007. I of course then looked up these trades. The first thing I noticed was that none of the shares were channelling (I was told by mark this software targets channelling shares). These were all growth shares. Again shows that Mark does not know what he’s talking about.
After analysing risks and comparing a couple of applications I decided to go for a £2500 software and training course. I emailed MCI Technologies addressing to Nicholas that I was not going with their product at this stage and would be interested later this year.
Then today Nicholas calls me (we are now 2 days after the deal end mind you) to discuss coming onto the deal. He asks why I chose another – I took him through the risk analysis and said that I may be interested in Star Trader later this year as it is not suited to my current situation and the type of trading I will be doing. He then said I was lying (which I was not), did a close on me to check if I was serious and then asked for a deposit of £300 to hold the deal open for me to take up later. I stated that if the software works and does as they say then the cost is irrelevant and therefore I will not be placing a deposit. I re-iterated that I would be interested later this year. He stated that I would have to wait two years for it to be released again. He then said and I quote “No Balls, No Glory” and hung up on me. What better way is there to ensure that you will never gain a person as a client.
So it is now the Senior Manager Nicholas Reyes who is being completely unprofessional and rude to potential clients.
So I still have no idea if the software works. But I do know that the staff are completely unprofessional and have no idea on how to sell.
So decide for yourselves. How do you as a client want to be treated?
But the question remains does the software work?
So when they next contact me I will be asking for a month of live demos – where I will visit there offices every day or so and paper-trade the recommendations from the programme. Since it only takes a few minutes to identify the trades I think this is a reasonable way to test the software’s ability.