trader_dante
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Took a trade with tradefair the other day got stopped out for 58 point win at 9.11 on the usd/chf at 1.0477
Luckily i was using metatrader to see the position as both spikes, which didnt even occur and were in fact minutes ahead of the stop being executed, did not take place on their graph.
I took a snap shot of the screen and after a night of searching for the names of the directors of tradefairs holding company and phone numbers i rang the help desk in the morning expecting to give them some right abuse but unfortunately the phone was answered by a nice sweet girl who couldnt have been more apologetic and quickly got a dealer to reinstate the position but the question is if i hadn't noticed would they have done so ? (the trades still going strong) my guess is NO!
I've had this many, many a time. They will always reinstate. Always. But they have to be aware its happened in order to do so.
It always pays to have another feed. MetaTrader is good for this but you can always check highs and lows with other free charting providers on the web.