Thank you Interactive Brokers rep for responding. As your position is understandably biased towards IB, I was rather looking for "unbiased" comments from current or former clients of Interactive Brokers. If I am out of line asking for this type of feedback in this forum or newsgroup, perhaps someone could suggest another source for excellent advice. I have looked at the Elite Trader website and they provide pretty feedback good info, both for and against IB (mostly for). I was impressed with the advice on trade2win and was hoping for some old hands to comment on the firm.
I have found IB wallows in bureaucracy, compared to some competing firms that have a keener desire for your business.
Another bad point is email - they are slow to respond.
Some firms reply same day, same hour, with IB I found I would often have to wait a day or more.
Plus you get that annoying "pass the parcel" effect where you end up dealing with a number of different people as time slips annoyingly by.
It is to be expected that IB's agents will not be able to perceive these faults and will resort to fancy language to try to defend what are really quite simple, obvious deficiencies.
After all, it is far easier to play word games than it is to actually fix these problems.
So I am disappointed, I had heard good things and was initially very positive about IB, but after a short while I recognized the big company bureaucracy at work and so I went to another broker.
IB could do better and if IB is not aware of it, or does not care, well that gives you your best guide.