I have just had bad bad experience with ig markets trading currencies. My platform kept closing just when i was going to take my profit or change a stop - on re-opening, I either had losses or less profit or been stopped out, usually by a pip or two.
when I tried to exit trades, the close box froze. Sometimes I could buy back a sell for instance but often I had to re-start the platform.
I am talking about normal trading times, not announcements.
I rang each time, as instructed by the help desk. Offers to close my trades manually don't make much sense when the horse has already left the stable.
Ig never noticed me until I started to make real money. On complaining, I was met with 'sympathy' and 'understanding'...both of which I do not need when I have just lost a lot of money because their platform 'malfunctions'. My firefox browser was blamed, my internet connection and basically it was all my fault. After having one of their IT guys in my computer for 3 hours, nothing changed. He could not find anything wrong anyway.
One evening they crashed me out and I had -7888USD on my ac count balance, technically impossible. They froze my platform and prevented me from trading for 16 hours until accounts could work out what was going on. I was told it was an 'electronic error' and later an 'oversight in the accounts department'. I asked why I had to foot the bill. No reply. When my account was finally unfrozen, my balance was zero. I asked where my money was and they said it had been sent to my bank account back home, a transfer I never authorized verbally or in writing. I was told to write a complaint, which I did and then my 'account manager' rang me and said I was to exit my trades, I would not be allowed to place new ones and my account would be closed because 'I continued to take issue with matters considered satisfactorily resolved'. I was told my money would be returned to my account back home within 2-3 bank working days - it took 2 weeks.
I had already joined a new broker by this time but I could not fund my account until the money from ig arrived. I sat and watched the market go by without me.
I am taking this further and would be grateful for any experiences others have had with these criminals. My email address is
[email protected].
