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Rob
Shortsandlongs can guarantee you do not lose more than your deposit. Can your firm guarantee likewise?
Neil
The quick answer is no.
It is something that we are are considering introducing in time, our new platform has barely been live little more than 5 months.
We introduced our platform at the stage where we felt we were good enough to compete with the other companies in our sector. It was never intended to be the complete, finished version. We are constantly working on improvements and updates and have had quite a few new releases since we launched with added improvements to both the functionality of the platform and the products avaliable on it.
Clearly no one can come to market with a product that has 100% of the functionality that 100% of the user base will want. At our stage of product development the priority is on recognising what is key and what is going to be most useful to most of our clients. It's horses for courses, our research showed us that most spread betting clients want tight, fixed spreads and fast execution and that's where we have concentrated initially on. The bells and whistles will follow in due course if our clients demonstrate that they need them
I'm not going to criticise the areas where other companies don't match up to our offering, but you have compared us to a company that doesn't quote FX 24 hours, has a customer service desk open for only part of the day and quotes spreads that are not as tight as ours. ( note to Goose... not criticising you at all )
Spreadex, Shorts and Longs, Goose - they all have plenty of their own great points and clients that deal there i am sure are happy. But my point is there isn't one spread betting company that ticks ALL the boxes - yet
Thanks for the question.
Rob.