FXCM: Welcome to FXCM's Live Chat feature. You are now chatting with an FXCM representative. How can I help you?
you: I would like to know if you guarantee stops anymore?
you: Even at 1.30 with non farm payrolls
FXCM: FXCM still provides the highest level of trade execution at the most competitive price no matter the market conditions. The FXCM policy of honoring stops and limits at the price specified by traders is a policy that still stands, meaning that in normal market conditions, or 99.99% of the time, you will be filled on all stop, limit, and entry orders-a standard created by FXCM that no other dealer follows. This, in turn, means that we still offer the greatest degree of precision in trading in the FX industry.
FXCM: It is only in extremely abnormal market conditions-- which are rare but can happen— are we not able to honor this guarantee just like no other dealer could in any market. The only difference is FXCM has greater access to liquidity and thus, greater ability to execute conditional orders at the price specified than any other dealer. FXCM will continue to the best of our ability to fill your orders at their specified prices by using our own dominating access to liquidity.
you: This is a giant shift in your policy
you: the main thing separating you from your competitors is now gone
FXCM: not at all
FXCM: our competition hardly will ever be able to fill
FXCM: these orders in somewhat volatile conditions
FXCM: our policy still stands
you: so if at 1.30 your stop is not filled can you complain?
FXCM: except in abnormal market conditions
FXCM: we can always review your trade
FXCM: and with the exception of abnormal market conditions
you: and will you refund the money lost if the stop has not worked
FXCM: we will still honor your stop, limit and entry
FXCM: our advice is to simply not trade Non farms
FXCM: or any news release that can potentially lead to abnromal market conditions
you: The non farms are an easy trade for 100 pips
FXCM: you are free to trade it if you wish
FXCM: but if you do, know that it can lead
FXCM: to an abnormal market conditions
you: yet your stop has a chance of not being filled
FXCM: in which execution of your stops, limits and entrys
FXCM: may have to be at the next best price
FXCM: that is correct
you: what has led to this
FXCM: extreme market volatility
FXCM: which has lead to concentrated periods of chaotic market conditions
FXCM: and even times of temporary illiquidity in the interbank
you: ok, thank you
FXCM: which makes it impossible for any dealer to execute these orders
FXCM: because of our size and credit lines, we will still do our best
FXCM: and get you the best execution available in the market place
you: however I am sure you will lose the majority of your customers
FXCM: but we want you to be aware of the risks in the marketplace