Best Thread FXCM Discussion

[trendie]

hi,

is this thread still active?
my fxcm app is VERY slow. it seems to freeze pretty much all the time.
the customer service person did all the normal checks, but still same problem.

is it just me?
I have just 3 charts open. I do not have any heavy processing indicators.
I cant think of any reason why my charts freeze.
(I have normal anti-virus running, and strip down unneccesary apps to streamline my laptop).

any ideas?
has fxcm stopped being a legit broker?

 

[Jason Rogers]

hi,

is this thread still active?
my fxcm app is VERY slow. it seems to freeze pretty much all the time.
the customer service person did all the normal checks, but still same problem.

is it just me?
I have just 3 charts open. I do not have any heavy processing indicators.
I cant think of any reason why my charts freeze.
(I have normal anti-virus running, and strip down unneccesary apps to streamline my laptop).

any ideas?
has fxcm stopped being a legit broker?

Hi trendie,

Thanks for the post and happy new year to you. I was out of the office for the holidays and had some issues logging into the forum for a while so my apologies for the delayed reply. I haven't heard of any system issues occurring with the charts along the lines of what you described, and I'm running the multiple charts on my computer without issue. If you don't mind, I'll send you a private message for more details on what's happening and who you spoke with to see if we can get it resolved.

Jason

 

[trendie]

hi Jason,
thanks for reply. I have replied privately. no response yet.

I know its not my PC or connection or anything.
I have an MT4 session running InterTrader alongside FXCM. InterTrader is fast and responsive. No glitching and freezing.
So it must be something with the FXCM app.

Could you reply and look to sort this out. thanks.

 

[trendie]

Not having an optimal experience with FXCM!
My US30 chart stopped showing price updates at 12:15pm!
Uploaded pic showing GER30, all good (as good as can be expected for FXCM).
Note, the GER30 is showing up-to-date pricing, US30 is behind.

InterTrader, by comparison, is showing US30 data as ok.

If FXCM dont want my business, why dont they just close my account, and refund my money?

 

[trendie]

Problem solved!!

Closed my account. Just need to wait 5 business days for the money.

 

[RISTO167]

I trade via Sierra Chart of half a year.
Zero problems

 

[trendie]

I think I may owe FXCM an apology!
Charts speeded up when I restricted the "Max bars in History" from 512000 to 50000.
And switched off "Enable News". (as per googled search)

Not re-depositing my money though, since the custo-service guy did his best to assert it was my broadband / wifi / network / laptop / brand of shirt / taste in music that was the cause.

Just in case similar experience for others on MT4:
https://www.terraseeds.com/blog/2014/11/2-ways-to-optimize-speed-up-metatrader-mt4-performance/

 

[Jason Rogers]

I think I may owe FXCM an apology!
Charts speeded up when I restricted the "Max bars in History" from 512000 to 50000.
And switched off "Enable News". (as per googled search)

Not re-depositing my money though, since the custo-service guy did his best to assert it was my broadband / wifi / network / laptop / brand of shirt / taste in music that was the cause.

Just in case similar experience for others on MT4:
https://www.terraseeds.com/blog/2014/11/2-ways-to-optimize-speed-up-metatrader-mt4-performance/

Hi trendie,

I'm happy to see you were able to resolve the MT4 chart speed issue you were experiencing on your computer.

Jason

 

[Jason Rogers]

Hi all, I haven't been active on this forum for a while but am back. Please post any questions and I'll respond.

 

[Jason Rogers]

Did you know that now you can save money with our No Zero Rollover Promotion? With FXCM AU* there is no need to pay Rollover when you hold your trades overnight anymore.

 

[Jason Rogers]

Hey Everyone, Did you hear about FXCM's New $0 Rollover promotion? You can now hold a position after 5PM New York without paying Rollover on selected Global Indices, Gold and Silver, for detailed explanation on what is rollover and how you can find it on the platform please click here https://docs.fxcorporate.com/user-guide/swap-display-comparison.pdf .

We also have compiled a detailed comparison of the swap/rollover fees between FXCM and other CFD brokers can be found under https://www.fxcm.com/au/no-rollover-campaign/

Please don't hesitate to reach out in case you have any questions related to the promotion or FXCM in general.

Best,

Jason

 

[Jason Rogers]

Hey All,
We will be hosting a webinar explaining what rollover is and how it impacts your trading.
Kevin Hong, FXCM’s Premium Client Specialist, is eager to give you insights on the topic in our **free webinar dedicated to rollover fees** . The webinar will be held on Friday, 22 October at 6:00 PM AEDT. Save your spot now
Topics to Be Covered:

1. What is rollover and when would it be charged?
2. Where can I find rollover on MetaTrader and FXCM’s Trading Station?
3. Australian Shares Trading.
4. How are rollovers calculated?
5. FXCM’s No Rollover Fee Trading – example walkthroughs on trading cost impacts.

*Please note that this webinar is only available for residents of Australia.
Thanks,
FXCM