In order to spread betting firms it is happening something incredible.
Can anyone help me?
I am Cityindex client since various years. I sent funds, and I asked 1-2 little withdrdtrawal and all went regularly.
On december I required 2.000,00 €, they carged the sum on my account but the sum never arrived. I wrote and they answered that there was an error on bank details and would re-credit the sum on Cityindex account. But I saw nothing nor in cityindex account neither in my bank. So I wrote again, more and more times, and they surely received my emails and didn'tt answer. I contacted them via chat and they said that they "had to control" and after will write by email. But nothing happens after 2 months. Funds disappeared and no news by them.
Is is incredible similar things happen in UK ....
Do you know they are going to fail?
I am going to do a complaint to Ombudsmann. But what Ombudsmann can do? Is its decision really binding? What happens if Cityindex doesn't execute Ombudsmann order?
Just phone them up and get it sorted that way.