Mike Kshemaraja
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Unhelpful in what sense? I've actually found their customer service to be very knowledgeable and helpful.
What did you need help with?
No, I am ok now with my broker, at the time I was with Oanda, but the spread went up to 1.2, I also trade the tick chart and I was looking for the broker to supply me the data in some form to view the the 30 tick chart in Amibroker.
I spoke with someone with the name of Joe and he told me he was also the manager there.
I told him that was important for me to import their data into my software.
He did not have a clue of our things worked, at one point he said he could help but he wanted to know how much money I was opening the account with.
I reminded him that the size of the account should not really matter, he should be able to supply the information in spite of that.