Yes it went to 20784 then went in reverse.
they filled the position at 27080 but they are saying my position was still open thats why it went in a sell position.
I had limit @20750
stop @20500
I will let you know that i have all the right documents to back my allegations from paperwork from cmc markets that day and screen shots from my mac to say that i placed a oco that day
I there software had some C++ issues and they are blaming me for what happened that day
Do you think that could be a possibility for what happened with that trade?
Visaria have you had any type of troubles with placing trade that have gone wrong?
lol I am saying that i had one order of a OCO. I have backoffice statements and my order on my platform software.
Great - if the OCO is documented on your daily statement, all you have to do is show it to them and they'll correct the whole thing.
Admittedly, I can't recall ever having any statements from CMC which had the orders printed on it and I used to use OCO orders a lot. However, that was years ago, so maybe I've forgotten.
Admittedly, I can't recall ever having any statements from CMC which had the orders printed on it and I used to use OCO orders a lot. However, that was years ago, so maybe I've forgotten.
No worrys I have tried to contact the about my issue Visaria but have closed the door in my face. thats why Im on the forum to see how many people have had the same issues.
thanks for your professional advice this evening Visaria you have been a great help.
Looks my case will have to be forwarded to the
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
Kind Regards
Innovator
Looks my case will have to be forwarded to the
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
Kind Regards
Innovator
Aston1st
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Although I started this thread I have not written on it complaining about CMC for some time. Mainly as I was trading through another channel.
I returned to trading with CMC recently, and was having mixed results, more losses than wins - my fault entirely - bad trading style. Then something clicked and now I am generating around £750 per day, even though my target was only £500.00 per day. All well and good you may say. Execept that since tuesday every time I try to execute a market order through CMC I am not getting filled. If I am getting filled it's with either a 5 second delay or 5 second delay with a requote!
There is nothing wrong with my computer as it's a very high performance one designed for trading. Nothing has changed only my lack of fills. Funny enough on some occassions because they are so slow in filling me I have cancelled my order and seen the price rise\fall in my direction.
The perception is that my account has been marked for special attention. I want to trade DMA , but I don't quite have the margin or the track record to trade the size. I am looking at around 6 lots on the DAX with some over nights. Any ideas ?
I like the CMC trading platform but when they do things like this I am amazed that they can get away with such dodge practices. The FSA should carry out mystery Trading accounts and check up on these bucket shop. At least it would keep them on their toes.
I returned to trading with CMC recently, and was having mixed results, more losses than wins - my fault entirely - bad trading style. Then something clicked and now I am generating around £750 per day, even though my target was only £500.00 per day. All well and good you may say. Execept that since tuesday every time I try to execute a market order through CMC I am not getting filled. If I am getting filled it's with either a 5 second delay or 5 second delay with a requote!
There is nothing wrong with my computer as it's a very high performance one designed for trading. Nothing has changed only my lack of fills. Funny enough on some occassions because they are so slow in filling me I have cancelled my order and seen the price rise\fall in my direction.
The perception is that my account has been marked for special attention. I want to trade DMA , but I don't quite have the margin or the track record to trade the size. I am looking at around 6 lots on the DAX with some over nights. Any ideas ?
I like the CMC trading platform but when they do things like this I am amazed that they can get away with such dodge practices. The FSA should carry out mystery Trading accounts and check up on these bucket shop. At least it would keep them on their toes.
alan5616
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I won't make any further derogatory comments about CMC as, I've made several in the past.
If you want to trade with a reputable spread bettor, I would suggest GFT. Their spreads are better than most SBs and their customer service is excellent. I had an account with them for 2 years and only recently closed it as I now trade DMA.
That's certainly not my experience. Customer service only good until there's a problem, then the US and UK people say different things.
alan5616
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I can only speak of my own experience from having been one of their clients. I got requoted once in 2 years and, rarely, had a fill that might be considered dubious. I've had other SB accounts over the past few years and, after being on the receiving end of some of the strokes these people pull, trading with GFT was like a breath of fresh air.