Keep the thread updated if you get the media on board
RE forcing old customers to sign up as new customers again:
"Sorry about that but it is a compliance issue more than business issue!"
Excuse me there boss, but please do now *explicitly state*, so that all interested parties may verify same with their own eyes, once and for all to settle this, the exact legislation/statutory instrument etc. which requires CMC to re-sign up old customers as new customers whenever an update is made to the trading platform.
I for one await with great interest your response to this request.
Thank you in advance.
Hi again all, got about half way through the thread and realised you are in the UK.
PC at CMC Markets, will this come to effect Australia?
Hi There Peakoil
Good day.
To answer your question. We do not require customers to re-sign as new customers whenever an update is made to the next gen. trading platform. What is a compliance issue is that old clients that are still using market maker platform that want to trade on new next gen platform have to sign new terms and conditions because the new platform is technically different to use so new account terms have to be signed. Yesterday we launched next gen charting, a new release and all existing clients of next gen platform got the new technology without signing anything. It is just the migration process from market maker to next gen platform that is the issue.
Many thanks for taking the time to comment.
regards Peter
Thank you good sir for taking the time to comment on my query, however, in all fairness you didn't quite answer my query! That is, could you not specifically state the law in question behind CMC's move so that those of us who are competent in this area can see for themselves that CMC indeed must make old customers re-sign up as new customers? Otherwise it could be argued that as many updates of Marketmaker were technically different from former releases (e.g. when new features were added or changed in your Marketmaker s/w over the years), why did you not make old customers sign up as new customers at those times?
Without stating the exact law which is causing you to force old customers to re-sign up as new customers, you are leaving this issue open not only to question at best & even conspiracy at worst, but also annoying many old customers for no good reason that they may judge for themselves. It is not at all good enough, it is argued, simply to blame it on the regulatory bodies - without stating what regulation precisely is causing you to do this! And furthermore - should you not state the law/regulation behind this frankly bizarre move, you are leaving many of us wonder what ulterior motives etc., lay behind your making long term customers sign up as new customers. Is there even a precedent to your forcing old customers to re-sign up in the UK spread-betting industry?
I remain very much doubtful, without notice of the precise legislation that is causing your company to act in the said way, whether in fact CMC would face any retribution whatsoever for simply allowing old customers to read and click accept to new terms & conditions. And I still believe that in the absence of any stated regulation, old customers need not have to re-sign up at all. We very much should be allowed to continue as customers without being forced to sign up as new customers again. And with all due respect, nothing you've said so far has convinced me otherwise.
Hi
Can't find pivot points on the new chart software will this be comming soon?
Thanks
Tim
Hasn't it already been stated somewhere that the old platform is closing in December?
I'd like to know what's going to happen to the Investor Edition platform.
Thank you Mr. Cruddas, as that is a very interesting post. Yours is the 66th post on this thread and for the first time you've clarified a couple of points which were arguably not clarified formerly on this thread:
1) "we are not asking old clients to sign up as new clients, we are asking old clients if they want to trade on next gen technology they must sign new terms and conditions. they remain old clients but using new technology."
AND
2) "There is no plan to close the old platform so really you have a choice to stay where you are or move over to next gen platform"
Please know that I was told by one of your employees by telephone last week that Marketmaker will be closed at some point in December, the exact date not being finalised as of yet, and that if I wanted to continue as a customer I would have to sign up as a "new" customer which she brushed over as only taking a few minutes to complete. I'm confident that there are others reading this who've a similar experience. I stated that I had no desire to sign up as a new customer.
Nonetheless, I am now at last very happy to know now that you, being the boss of CMC, are allowing those who wish to trade on using Marketmaker to do so, if they do not wish to change to the new platform. Thank you very much for putting that on record and clarifying that point, and also for making those of us who felt forced to sign up as new customers that we need not feel that way at all. I'm sure that I'm not the only one who is happy enough with Marketmaker, and will continue to use it rather than join another spread better.
Lastly, I have been with you since you were Deal4Free. And I must congratulate you on your personal success. I read your story in an interview you did many years ago and it is most impressive. Alas, I have not always been happy as a customer, as I too have experienced the gremlins (lengthy delays/frozen tickets/freezeouts etc.) that others have spoken of at times when I was otherwise having luck on my side. But when things worked, I would not have wanted to bet with any competitor. And that at least is a credit to your company. Thank you Mr. Cruddas.
Peter
You have asked for feedback on the new release of the charting package. I can certainly affirm that it is significantly better than the initial offering. However, I want to PLEAD with you to ask your I.T. people to change something.
There are now the options to change the interval and to change the amount of time displayed. This is fine, but when you change the interval (e.g. to daily bars) the software chooses a time period for you (6 months). If you then want to show less daily bars to make the chart bigger, you select, say, 1 month, the software then changes it to hourly bars!!!
Why does this matter? Well it matters a lot because what I would like to do is display a small chart with just a few bars on it. The software refuses to let me do this because it insists on telling me how many bars I must display.
As an ex-I.T. man myself, I cannot think of any reason why the software cannot allow me to choose daily bars and then 1 month (for example). I would then see nice big bars which would be much kinder on my tired old eyes.
Thank you.
We have also included spread charts so you can monitor our spreads throughout the day. The point of this is that you can compare our consistent spreads against head line spreads that seem to be the vogue at moment.
Have a nice day
peter
If you're looking for suggestions: Heikin-Ashi candles, two markets on the same chart, and the ability to change background colour.
Thank you very much Mr. Cruddas for your kind invitation, which I might just take you up on one of these days! May I also say, regardless of any criticism I've given, that It's absolutely brilliant that we have you here on this forum and it really shows a most exceptionally compelling confidence in your company that you are personally taking the time to answer customers' queries, when the vast majority of CEO's hide behind a smokescreen of 'gatekeepers', press releases and bureaucracy etc. Thank you, Mr. Cruddas, for taking the time to show that you listen & care about how we customers feel. Well done sir!