First day today that I logged onto Caps to day trade following the issues I detailed on 2nd August.
I entered a position, and the ticket spent ages just "working" before timing out. Same thing happened a 2nd time.
On the 3rd attempt, the ticket just kept "working", and as the platform is effectively frozen during this execution period, I pressed refresh and tried again, same thing happened so I pressed refresh and tried for a 4th time and same thing happened again, and again on the 5th time, but on this final refresh all the markets disappeared and text appeared in the upper window reading "No available Markets" (or something similar). I logged out and back in, and the same thing happened "No available Markets".
So, I logged out and in again, same problem. My balance and margin details were showing, but nothing else. Mentioned it on my forum and other users were having the same issue, so I logged out and tried in a different browser, same problem again.
Then I gave up.
On logging back in some time later, I was shocked to see 3 open positions - all of those trades had executed but at the time were not showing on the platform and nor was the used margin.
As it's 3 Weeks since last using the platform and I had the problems I described back then, it does make me wonder where exactly the cause of this problem lies because I have a great high speed connection and no issues on any other website, trading platform or otherwise. and regularly clear cache/cookies etc.
The loss I incurred because of this today was significant compared to my normal day trading risk parameters. I have just taken another trade and the platform is working fine now, but still, it's unfortunate that I'm probably going to have to give up on the idea of using Caps platform for day trading in the future.
Other than the reporting features (which I like) and the platform itself (when it's working), there isn't really anything else to keep me trading with Capital Spreads. I never use the charts since they changed to these horrible ones, and the available features are offered elsewhere, usually in a better format.
Only thing I will miss are the spreads which are generally quite competitive for day trading, but otherwise costly when suffering issues such as those of 3 weeks ago and those of today.