steve
my dealers forgot to do the rollover on friday... so it was done on monday..anyone who closed out on Monday before 07.30 was not charged. We also have a safety feature which prevents double charging by dealers (i.e one doing the rollover charges, just after the other in the evening) this had the effect of stopping any charges for positions opened on Monday after 07.30.
By happy coincidence you closed your Friday position before 07.30 on Monday and then opened a new position after 07.30. result ..no charges.
we checked for any accounts that we would have owed money to (aus/jpy that kind of thing) but anyone who should have been charged we just let off.
Simon
steve
my dealers forgot to do the rollover on friday... so it was done on monday..anyone who closed out on Monday before 07.30 was not charged. We also have a safety feature which prevents double charging by dealers (i.e one doing the rollover charges, just after the other in the evening) this had the effect of stopping any charges for positions opened on Monday after 07.30.
By happy coincidence you closed your Friday position before 07.30 on Monday and then opened a new position after 07.30. result ..no charges.
we checked for any accounts that we would have owed money to (aus/jpy that kind of thing) but anyone who should have been charged we just let off.
Simon
And they got plenty.we always use LCG funds to finance our hedge positions.
simon
alf25
call our Customer Services team 0207 456 7020 and they will try to help
simon
Very good service being able to transfer your account.ozzie
yes
simon