Neil
FXCM reply was well read .It pointed out facts about FXCM's other platform and execution policies.
The reply did not address the complaint and it was the main reason why client closed his account.The problem related to metatrader 4 platform and the negative slippage to clients using the the Boston Technologies metatrader bridge.
I will repeat what the client said "Then if i did close the trade manually or if i did use a limit price, they did close most of the time my trade up to 3 pips diference (again, not in my favor).The same hapen with the stop loss, they did close the trades up to 3 pips diference (one more time not in my favor).During this events I did contact them by they chat and the answer always was "sorry" but this is the best price that we find for your position.This hapen to me 80% to 85% of the times."
I am using other metatrader bridges with other brokers ,I have no or very little slippage.I read all the BS on the Boston Technology site why the slippage occurs, and an example of how the client is getting positive slippage.
mt4 stp faq - Google Search
Before I give you more proof I strongly suggest a visit to the optician.Get some magnifying glasses.
FXCM have a good platform and API , and I am surprised why they can not develop their own API .A little bit of investment in a ready made api template would eliminate the need for automated traders to require metatrader 4.Those clients trading manually do not need to use metatrader 4 , and those automated traders can use FXCM API.
I estimate a cost of no more than $10,000 to FXCM to supply a free API set up to automated traders.A lot of us are using Metatrader 4 because it was handed to us free .Think how a free api template would get fxcm so many potential customers.
I am currently developing an API for the same platform FXCM use.
OILDAYTRADER