No, you are quite right about the company to which you are referring. I'm afraid that I am inclined to defend SB companies because of various posts that appear on the spreadbetting platform. Most of these complain about matters with which I, who have been spreadbetting for donkey's years, have no experience, at all.
These posters refer to "bucket shops" all the time but there is a great difference between them although they are, by no means, angels. Neither are brokers, by the way.
If I, ever, have a grouse against mine, you will hear me loud and clear. Until then, my motto is "live and let live".
Regards
Split