Help needed to understand Clients Section

[martingrey]

Hi,

I'm developing a software solution for stock brokers and wealth managers and was wondering what does one expect from a client section in terms of functionality. See, all these bigger companies have some kind of client section on their websites. So when the client logs in, what functionality is he/she presented with?

Assumptions - from a client point of view:
- I can see my account statement
- I can see my account balance
- I can require transaction (buy shares, cfds etc.)
- I can see what shares and in fact all positions I own (Assuming the client does not have direct access to a trading platform and uses broker services)
- I can send a support ticket and see support history

Assumptions - from a broker point of view:

- I can add/edit/delete clients
- I can add/edit/delete transactions
- I can manage clients support requests
- I can live chat with a client

Now my assumption is that most brokers provide advisory,execution only and discretionary services so the client doesn't really have access to the trading platform.

If you can enlighten me as most of you surely come across such client section, that would be great.

Cheers
M.

 

[Quantt]

Hi,

I'm developing a software solution for stock brokers and wealth managers and was wondering what does one expect from a client section in terms of functionality. See, all these bigger companies have some kind of client section on their websites. So when the client logs in, what functionality is he/she presented with?

Assumptions - from a client point of view:
- I can see my account statement
- I can see my account balance
- I can require transaction (buy shares, cfds etc.)
- I can see what shares and in fact all positions I own (Assuming the client does not have direct access to a trading platform and uses broker services)
- I can send a support ticket and see support history

Assumptions - from a broker point of view:

- I can add/edit/delete clients
- I can add/edit/delete transactions
- I can manage clients support requests
- I can live chat with a client

Now my assumption is that most brokers provide advisory,execution only and discretionary services so the client doesn't really have access to the trading platform.

If you can enlighten me as most of you surely come across such client section, that would be great.

Cheers
M.

The most important part is: fast execution and low commissions, everything else we can live without...

 

[martingrey]

The most important part is: fast execution and low commissions, everything else we can live without...

Thanks for the reply although I'm not sure entirely how is it connected to my question. The software would certainly help running the business faster, but commissions are really up to the broker. I intend to help with their website and the back office CRM / CMS.

Example from James Sharp & Co. - there's a pdf on the left hand side.

https://secure.jamessharp.co.uk/login/

 

[iq200]

Hi,

I'm developing a software solution for stock brokers and wealth managers and was wondering what does one expect from a client section in terms of functionality. See, all these bigger companies have some kind of client section on their websites. So when the client logs in, what functionality is he/she presented with?

Assumptions - from a client point of view:
- I can see my account statement
- I can see my account balance
- I can require transaction (buy shares, cfds etc.)
- I can see what shares and in fact all positions I own (Assuming the client does not have direct access to a trading platform and uses broker services)
- I can send a support ticket and see support history

Assumptions - from a broker point of view:

- I can add/edit/delete clients
- I can add/edit/delete transactions
- I can manage clients support requests
- I can live chat with a client

Now my assumption is that most brokers provide advisory,execution only and discretionary services so the client doesn't really have access to the trading platform.

If you can enlighten me as most of you surely come across such client section, that would be great.

Cheers
M.

You need to clarify what the 'software solution' does to get specific answers. Is it a software or a website? What is the purpose and intention of the 'software solution'? Is sounds like a client management website or is there more?
If you ask vague questions, you will get vague answers.

 

[martingrey]

You need to clarify what the 'software solution' does to get specific answers. Is it a software or a website? What is the purpose and intention of the 'software solution'? Is sounds like a client management website or is there more?
If you ask vague questions, you will get vague answers.

Yes, you can call it a client management website. But most of the CRMs today are cloud based so it's a web based software anyways.

Here's a scenario:

I have a brokerage firm and a website something like www.mybrokerfirm.com and in order to manage my clients I will also have something like clients.mybrokerfirm.com, here's an example

https://secure.jamessharp.co.uk/login/

So I'd be able to manage my clients and clients could log in and perform basic actions and read their account statement. In the example above there's a PDF guide, quite a good example.

That kind of answers my question but still, would that be something that the businesses need as I talked to a trader the other day and they just use email and phone, so I guess they just copy/paste the account records into email and send it over.

Well let me know your thoughts.

All inputs welcome.

 

[iq200]

Yes, you can call it a client management website. But most of the CRMs today are cloud based so it's a web based software anyways.

Here's a scenario:

I have a brokerage firm and a website something like www.mybrokerfirm.com and in order to manage my clients I will also have something like clients.mybrokerfirm.com, here's an example

https://secure.jamessharp.co.uk/login/

So I'd be able to manage my clients and clients could log in and perform basic actions and read their account statement. In the example above there's a PDF guide, quite a good example.

That kind of answers my question but still, would that be something that the businesses need as I talked to a trader the other day and they just use email and phone, so I guess they just copy/paste the account records into email and send it over.

Well let me know your thoughts.

All inputs welcome.

I'd suggest creating a dummy account on places like:

www.interactivebrokers.com
www.hl.co.uk

and even on

www.collective2.com


perhaps some other similar sites and checking out their account management areas.

 

[martingrey]

I'd suggest creating a dummy account on places like:

www.interactivebrokers.com
www.hl.co.uk

and even on

www.collective2.com


perhaps some other similar sites and checking out their account management areas.

Good point, thanks.