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EFXandy
EFX Updates
There have been some changes around here....
Dear Trade2win Members ~
As you might have noticed, our new website went up over this past weekend. What you might not know is that we have also made the move to 24 hour support here. That means that someone will be available to answer your questions via phone, e-mail, webinar, or one-on-one Live Chat from Sunday at 5 pm EST until Friday at 5 pm EST. There is now a variety of methods that you can contact us, depending on your needs. I'd like to take a moment to run through them.
Three New Ways to Communicate:
1. Although this is true for everyone, this part affects those customers outside of the US the most. We currently are in the process of installing a VoIP phone system. If you have a microphone and speakers on your computer, you soon will be able to click on our phone number right on the Contact Us page and talk to us directly, free of charge. (Coming Soon)
2. On the website, you will also see Live Help. This gives you a direct one-on-one connection with a Customer Service representative in our office that can help you via text. You can also use this to let the representative take control of your computer and try to help you resolve any issues.
3. We also have a new Chat room that operates 24 hours a day. This is where I will be giving our on-line webinar's from now on. You no longer will have to pay to call into the webinar's. When the room is not being used for webinar's, however, you can interact with our representatives throughout the day and even chat with other traders who have logged into the room. Our representatives will even be able to share screenshots or live screencast to help answer questions, and we will soon begin brief meetings at certain times of day to answer questions from the public.
Platform Updates
The next thing that I wanted to update everyone about was our platforms. Let's start with Navigator. There is a new version available for Beta testing that includes charts from Intellicharts in the platform. This is technically deemed "Beta" software from MBTF, so we have listed it accordingly on our Navigator download page. You will also find there a link to the current release version of the software, which does not include charts.
Now that the new website is in place and our support team is operating round the clock, we are going to begin moving our Beta testers to the EFX Remote Trader (formerly code-named Omega). If you signed up to be a Beta user, we will contact you as we get to your group over the next few weeks. We anticipate moving out of the Beta stage sometime in late November. Following that, demo trading on Remote Trader will be made available.
We hope everyone is excited about the changes happening at EFX and we thank you for your continued support and patience while all the updates are put in place.
Sincerely,
__________________
Andy Geller
EFX Group
There have been some changes around here....
Dear Trade2win Members ~
As you might have noticed, our new website went up over this past weekend. What you might not know is that we have also made the move to 24 hour support here. That means that someone will be available to answer your questions via phone, e-mail, webinar, or one-on-one Live Chat from Sunday at 5 pm EST until Friday at 5 pm EST. There is now a variety of methods that you can contact us, depending on your needs. I'd like to take a moment to run through them.
Three New Ways to Communicate:
1. Although this is true for everyone, this part affects those customers outside of the US the most. We currently are in the process of installing a VoIP phone system. If you have a microphone and speakers on your computer, you soon will be able to click on our phone number right on the Contact Us page and talk to us directly, free of charge. (Coming Soon)
2. On the website, you will also see Live Help. This gives you a direct one-on-one connection with a Customer Service representative in our office that can help you via text. You can also use this to let the representative take control of your computer and try to help you resolve any issues.
3. We also have a new Chat room that operates 24 hours a day. This is where I will be giving our on-line webinar's from now on. You no longer will have to pay to call into the webinar's. When the room is not being used for webinar's, however, you can interact with our representatives throughout the day and even chat with other traders who have logged into the room. Our representatives will even be able to share screenshots or live screencast to help answer questions, and we will soon begin brief meetings at certain times of day to answer questions from the public.
Platform Updates
The next thing that I wanted to update everyone about was our platforms. Let's start with Navigator. There is a new version available for Beta testing that includes charts from Intellicharts in the platform. This is technically deemed "Beta" software from MBTF, so we have listed it accordingly on our Navigator download page. You will also find there a link to the current release version of the software, which does not include charts.
Now that the new website is in place and our support team is operating round the clock, we are going to begin moving our Beta testers to the EFX Remote Trader (formerly code-named Omega). If you signed up to be a Beta user, we will contact you as we get to your group over the next few weeks. We anticipate moving out of the Beta stage sometime in late November. Following that, demo trading on Remote Trader will be made available.
We hope everyone is excited about the changes happening at EFX and we thank you for your continued support and patience while all the updates are put in place.
Sincerely,
__________________
Andy Geller
EFX Group
