Dear trader friends,
I purchased the add0n Trendmedium ver 2.25 RT from www.trendmedium.com on august 15th. They are officially equis certified company. Prior to purchase i chatted two/three times with Mr. Eugene Elabunsky who is the developer of this software. He offered me a discount of 25% on the full price of $499. This worked out to $374 and I readily went for the product since it had a 30 days refund guarantee too.
But when i started using the product, I was getting dissatisfactory results and the software had a lot of technical bugs too. I decided to cancel my license and asked them for refund of $374. In return I got a mail from them stating that refund is not possible because i had bought the product at a discount ! If i had bought it at full price i would have got the discount.
Please note that while offering discount, the company never told me that i will not be able to get refund if i go for discount. This is real cheating ! and that too by official equis certified company. I sent them several mails but they stopped responding. After a couple of days i managed to get hold of Mr. Eugene Elabunsky on hotmail chat and demanded my money. He said that he can do nothing about the issue. He said that he will offer me Trendmedium ver 3.0 free of cost whenever it is released. Thats the most he can do !
I am still in the 30day guarantee period. I appeal to all my dear Metastock users, developers to do or suggest something about this issue. We cannot take this for granted.. how can an official equis certified company do this to the metastock community.
I am from India and $374 is not a small amount for me. I works out to Rs. 17000 . I expect earliest help from you all... thanks in advance
I purchased the add0n Trendmedium ver 2.25 RT from www.trendmedium.com on august 15th. They are officially equis certified company. Prior to purchase i chatted two/three times with Mr. Eugene Elabunsky who is the developer of this software. He offered me a discount of 25% on the full price of $499. This worked out to $374 and I readily went for the product since it had a 30 days refund guarantee too.
But when i started using the product, I was getting dissatisfactory results and the software had a lot of technical bugs too. I decided to cancel my license and asked them for refund of $374. In return I got a mail from them stating that refund is not possible because i had bought the product at a discount ! If i had bought it at full price i would have got the discount.
Please note that while offering discount, the company never told me that i will not be able to get refund if i go for discount. This is real cheating ! and that too by official equis certified company. I sent them several mails but they stopped responding. After a couple of days i managed to get hold of Mr. Eugene Elabunsky on hotmail chat and demanded my money. He said that he can do nothing about the issue. He said that he will offer me Trendmedium ver 3.0 free of cost whenever it is released. Thats the most he can do !
I am still in the 30day guarantee period. I appeal to all my dear Metastock users, developers to do or suggest something about this issue. We cannot take this for granted.. how can an official equis certified company do this to the metastock community.
I am from India and $374 is not a small amount for me. I works out to Rs. 17000 . I expect earliest help from you all... thanks in advance