Ordering from websites

Mr. Charts · Dec 17, 2006

More and more goods are being ordered from websites and that has to be good for everyone apart from maybe staff in shops.
My family and I have ordered many things over the last few years as I'm sure many people here have.
Our experiences might be helpful to others and maybe people would like to add theirs to this thread.

Excellent:
play.com
amazon
firebox
ebay

Very good:
tesco
lastminute

Moderate
aeos

Poor
ocado

Bad:
virginmega

virginmega are beyond belief.
Goods ordered in stock 28/11/06 still not delivered - a birthday present for Dec 15th ! ; marked "ready for delivery" on website tracking:
eleven emails unanswered;
eight phone calls unanswered;
two voice mails unanswered:
It says on the "your order" section of the site:
"Please note that orders cancelled or declined will not be processed"
Does that mean you can't cancel an order?
There is nowhere on the site where you can cancel.

Richard

yacarob1 · Dec 17, 2006

Burton is good.

I agree with play.com - excellent place to buy DVD's etc.

peto · Dec 17, 2006

With Amazon check the delivery date on the confirmation e-mail...it may differ from the one quoted when you ordered and it's not too late to cancel. My order of 30th Nov is estimated up to 18th January. May be because it was a few things bundled as one order, previous experiences good.

T2W Bookstore (UK)...... Excellent

rossored · Dec 17, 2006

ebuyer.com
dabs.com

both excellent.

yacarob1 · Dec 17, 2006

timeuk.com

Trader333 · Dec 17, 2006

Does that mean you can't cancel an order?
There is nowhere on the site where you can cancel.

Presumably you ordered by credit card in which case you could consider making a claim against them and at least you will get your money back.

Paul

Mr. Charts · Dec 17, 2006

Thanks, Paul.
I'll give Virgin till noon tomorrow then contact the credit card company.
Happily my daughter is a lawyer so legal action costs me nothing anyway.
Richard

Mr. Charts · Dec 18, 2006

re-virginmega

Despite further emails y'day and today and several attempts to get through on the phone and leaving voice mails, virginmega have failed to answer.
Visa have now put a stop on them taking any money out of my account - very helpful.
Richard

blackcab · Dec 18, 2006

Ocado (the online delivery service of Waitrose) has always been excellent for me. Tesco's has always been appallingly bad.

sming1983 · May 4, 2007

who can show me some local webiste of UK

who can show me some local webiste of UK ?:?:

Mr. Charts · Dec 26, 2008

Mr. Charts said:
More and more goods are being ordered from websites and that has to be good for everyone apart from maybe staff in shops.
My family and I have ordered many things over the last few years as I'm sure many people here have.
Our experiences might be helpful to others and maybe people would like to add theirs to this thread.

Excellent:
play.com
amazon
firebox
ebay

Very good:
tesco
lastminute

Moderate
aeos

Poor
ocado

Bad:
virginmega

virginmega are beyond belief.
Goods ordered in stock 28/11/06 still not delivered - a birthday present for Dec 15th ! ; marked "ready for delivery" on website tracking:
eleven emails unanswered;
eight phone calls unanswered;
two voice mails unanswered:
It says on the "your order" section of the site:
"Please note that orders cancelled or declined will not be processed"
Does that mean you can't cancel an order?
There is nowhere on the site where you can cancel.

Richard

And so, virginmega begat zavvi ("management buy out) and - yes ! - there is a god - there is justice - weep not for the liars of the world for the lord shall bring them low

:clap:

:clap:

Sorry for the great majority of the work force though - what a time to lose your job

0007 · Dec 27, 2008

Used all the above - all 1st class service.

RubenE · Dec 27, 2008

peto said:
With Amazon check the delivery date on the confirmation e-mail...it may differ from the one quoted when you ordered and it's not too late to cancel. My order of 30th Nov is estimated up to 18th January. May be because it was a few things bundled as one order, previous experiences good.

I've had similar experiences with Amazon. I recently ordered two books and both of them have delivery times of over two months. Three years ago I cancelled a book order there because of the fact that they didn't ship it after three months. Maybe it's the types of books I order (mostly trading and software engineering related), but the delivery times at Amazon are terrible.

Nice thread by the way, very useful.

Best regards,
Ruben.

rathcoole_exile · Dec 27, 2008

Mr. Charts said:
More and more goods are being ordered from websites and that has to be good for everyone

especially if you are a thieving scamster like spanish69 who knows how to manipulate the claims system ilegally

johnlvs2run · Jan 5, 2009

newegg.com - excellent

Ordering from websites

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