beginner joe
i clearly said that the chart spike was because the dealers had accidentally loaded an old price sheet (which had the wrong 'fair values' on it) .. this caused the incorrect price... they immediately realised the error and spent the next few hours re-instating all the client positions/orders etc which had been influenced by the price spike .... unfortunately this took sometime as trades/orders had to be identified apportioned replaced etc .. all of which had to be dome manually
when errors do occur all we can do is apologise and sometimes compensate (which is more than you will get from an exchange when they f**k up)
the claim that SB companies routinely play some kind of pricing trick is clearly incorrect. aside from errors Capital Spreads never adjusts prices to take out stops/harm clients or try to influence markets in any way... we have alot of staff members and have been in existence for 10 years... if we did such things do you not think that an ex staff member or (more likely) an employee that we have 'let go' wouldnt have 'whistle blown' to the regulators by now?
i would challenge you to find a single verifiable instance of a price shown by us, which had caused any harm to a single client, which could be demonstrated as having been 'influenced' by us.
Simon
