Hi Pommygirl,
The following was sent to our Auto Trader clients just recently, in case you haven't received it, I'm posting it here for you....
The introduction of our AutoTrader product has been an exciting time for the team here at Prosperity Group.
Like many new products, we have experienced some glitches in the last 60 days, which have involved both a security upgrade, and improvements in the quality of trades being placed.
For these reasons, there have been times during this period where your service may have been temporarily inactive. Because of our policy of only placing trades on your behalf when we are confident in the chances of a successful trade, we envisage there may be some further interruption over the next 14 days.
We wish to apologise for the inconvenience caused, and thank you for your patience with our exciting new product.
In the interests of fairness to you- our valued client - we are offering a suspension of your next monthly payment. This means that you will not be charged.
We will liaise with you directly in the upcoming 14 days to advise you of the progress and of course the resolution with these glitches.
The team at prosperity pride ourselves on our ongoing relationships with our clients, and again would sincerely like to thank you for your patience.
Best Regards, Peter Jensen